Regions Bank Cottonwood Rd, Glen Carbon

Worst possible customer service experience ever. We received a certified check from the US government for our tax refund. It was larger than the amount we could deposit in our online account digitally. So my wife, a long-standing member of Regions Bank took it to the bank, presenting ID, to physically deposit it. When she did, they put a hold on the check (both of our legal names were on the check and she had my permission to deposit it on our behalf) until such time as I could come in and prove my identity. I wasn’t concerned about this because, hey—identity fraud is a thing. However, when I came on-site to prove my identity and, presumably, give my permission for the check to be deposited, they required me to SIGN A FORM WAIVING MY RIGHTS AS AN INDIVIDUAL TO PURSUE ANY REMEDY AGAINST THE BANK— no matter what they did with my property from that point on. I literally could not get my property back until I signed away my legal rights. They would not simply give me back my check, issue me a certified check for the amount they were holding (again, certified check from the US GOVT) or otherwise return my property they were holding unless I signed their waiver. If I did not, they would hold my property for no less than thirty days before returning it, with no promise. Even though I did eventually sign it (under duress—I had no choice they had my money!), they still couldn’t give me my property back until the following Monday or later— property they had no legal right to hold or seize once I proved my identity. Forcing me to sign away my legal rights in order to receive my property (after proving my identity in person) isn’t only bad customer service, it’s potentially ILLEGAL. When I asked to speak to a manager, they told me I had to speak with someone in their back office. When I asked to see that person, they then told me I needed to come back on Monday (office had closed for the night — by then it was 4:50pm). When I mentioned I would wait on site until I could either talk to someone that could help me or get my property back — they threatened to call the police in front of my wife and daughter. I’m a big guy, and I was making my point forcefully, but I was far from belligerent…. It was closing time and rather than help me, they wanted to leave. Must happen a lot. They simply don’t care about losing my wife’s longstanding business, nor earning mine. We’re just numbers. I truly feel sorry for anyone who banks with this bank if they EVER are truly in need. Simply BANKING with them created a situation where we surrendered all access to our funds for over a week, forced me to take off work early and sign away my rights holding my property ransom unless I did. What if this had happened to my elderly father…? What if we needed immediate access those funds ASAP to cover debt, rent, etc? It’s just not right! Think twice. I can see why their rating is so low on Google and multiple other sites.

I was having issues with my bank and I had to cash my check for school and Region’s in Glen Carbon was amazing!! Especially Tracy!! She was so polite and professional! I had class soon and she made sure that she got me taken care of and out the door just in time for me to make it to class!! If you have no bank account they will help you the best they can! I would definitely recommend this bank and Tracy!! Thank you so much!! Greatly appreciate it!!

I went in today with a check written to our business and wanted to exchange it for a cashier's check. The customer had received the insurance funds but I was nervous that they would spend the funds. The teller said they couldn't do that because it was written to a business. Now I'm not asking for cash. I'm asking for it to be replaced with certified funds. The teller did verify that the check would clear at that time but said their system would require them to cash the check and then purchase a cashier's check so she couldn't do it. It's sad when the reasonableness of a request is taken out of the banking equation. This transaction solidified our decision to bank with a local bank.

Most aggravating bank I've ever been with! Three times I've had to go back because they can't count money (this was at the Collinsville location). Tried withdrawing from atm in Glen Carbon and wouldn't accept my pin and then the money I wanted to take out, over $200 was pending though I never got it. Called customer service, got hung up on 3 effin times after waiting 15 minutes each time! Don't bank here!

Very Great Service! Been going for years now. Staff is well trained. Especially Aimee.( i prolly spelled her name wrong). Well Done

Outstanding Bank. Cashiers are always nice and take their time to provide great customer service. I always go inside vs. the drive thru.

Opened a new account and can’t even cash my checks from work I guess losing business is better than common sense

The people here are rude and are never helpful. If I could give this place 0 stars I would. I’m now changing my bank because this bank is not good

I used the fast cash option on their atm and it got stuck when it was trying to give me the cash and told me the transaction was cancelled but still charged me the $203

Had some poor, very slow experiences at b.c this branch. Now The Bank of Edwardsville