Regions Bank Little Debbie Pkwy, Ooltewah

I have been a longtime customer of Regions bank for many years. My favorite Regions location is @ the Ooltewah branch! After my favorite Regions drive-thru teller, Debbie, retired, I felt she had left a big void! I am so pleased u now have the winning team in providing excellence to your Regions customers. Thank u Matt, Shane, Ashley & Shay You have made my Regions banking experience more pleasurable! Thank u for serving me with a smile. Each of u always represent your company well with professionalism as well as intentionally wanting to meet my individual banking needs as a Regions customer. In Much Appreciation! couple

I have been banking with Regions for many many years. In 2018, I applied for a Mortage loan in downtown Chattanooga. I was a little upset on how my Mortage processes was done that I went with another company. Fast forward to 2021, I walked into Regions on Little Debbie Parkway not knowing the blessing I was about to receive meeting Matthew Nibarger. I went in to ask about to consolidating my bills, financial planning, and ask what would he suggest. I tell you what! He broke it down for me. He took his time to show me the numbers, my savings, and the advantages of refinancing my home. I was sold!! Matthew invested his time to get to know my situation. (Very patient with me when trying to find my financial paperwork) I was not just a customer, he made me feel like I was family. He is very professional and honestly cares about the customers on how he can help them. He always communicated with me during the whole processes. Matthew is a valuable employee. Regions has one great asset! I highly recommend everyone to see Matthew Nibarger for your financial needs.

First they don’t return calls like they say they will. The banker I worked with was extremely rude and didn’t listen well. Don’t waste your time. Go to another branch.

We stopped in today so my mother could cash a check for Christmas.. The teller shorted us $100.00 on counting, we drove around the building to get back in line to tell the teller about the error.. We were told that they're count was right and pretty much accused us on telling a lie.. That's the second time that has happened at this bank.. The 1st time the error was corrected.. This time was different.. Frustrated can not start to express how we felt on how we were treated.. Pittyful customer service..

I've been to two Regions locations for Western Union. No one knows how to do it. One of them tried and was nice about it but didn't get anywhere. One of their Certificates had expired. The Ooltewah branch didn't want to deal with it. If you can't do it don't advertise you can.

Just finished a transaction at this location. The teller was friendly and informative. The bank was well kept. I see no reason for the bad reviews.

This bank is always super slow and seems under staffed. It pains me to waste my life away standing in line and now they close early on fridays. Really? The busiest banking day of the week? Don't do business here unless absolutely necessary!!

I moved into town with one of the major employers in the area and was looking to get a local bank. I chose Regions and have regretted it ever since. They put unnecessary holds on every check and deposit, and even shut down our account without letting us know. When I called in to get the story, their 1-800 number was just an endless loop of questions with no way to dial zero and talk to a real person. I've also been looking at getting a mortgage and they would not share their rates. It was like pulling teeth. When I was finally able to get a quoted payment and rate, they were completely noncompetitive.