Regions Bank S Walton Blvd, Bentonville

Go somewhere else for your banking. The service is poor and the knowledge/training of the staff is poor. It took me 3 visits to get something 1/2 way done. Waist of my time. NEVER GOING BACK

Absolutely horrible experience with this location. After servicing my business for over two years my employee was sent to get change as has always been done. The woman with long brown hair working the drive through suddenly refuses to make change making no effort to work with my employee. After two years of the same process there was no working with my employee who very much needed the change to work the day. We will not be using Regions moving forward based on this treatment. Given the 2.3 rating they currently have, it seems this is the level of service to expect. Very disappointed in the absolute lack of class and flexibility from this employee

We were in florida for spring break and out debit card got hacked. our entire checking account was wiped out and we found out on a Saturday night. We called the after hours people twice and was told there was absolutely nothing they could do for us. We were stranded 6 hours from home with nothing in our bank account. Even after we were able to get back home on Monday we went into the bank and we told that they had a full 10 days to credit us back the money that was stolen and they couldn't even dispute the charges on the account until Tuesday morning AFTER the charges had posted the account instead of being in Pending status. This is the worst possible customer service I could ask for. Needless to say, they will no longer have our business. We've been with them almost 10 years. Anyone else that I have talked to their bank turned around and credited them back immediately and handled everything else with the police department

I deposited my check at the rogers branch on 2/16 and was told that I could withdraw my requested amount which was enough to pay a few bills and that the rest of the money would be available on Tuesday. At no time did that Regions Cashier/Teller say that there was going to be a further delay or that it would be a certain time, only that it would be available the following Tuesday due to Monday being a holiday. My spouse went into the bank where Hallie Hannaman was working and asked a teller about the funds still not being available yet and she basically brushed him off stating there was nothing they could do, it would be another day or that evening until the money was available even though..again the previous teller never said that. Hallie was contacted because wwe stressed them to make any exception possible as we have 3 small children under 4yrs old and needed to tend to their financial needs asap. My spouse was extremely, obvously and visibly upset when Hallie approached and continued to explain they could not do anything and admited the previous teller should have explained to us that it may take until the evening or until Wednesday. We have had such amazing bank experiences in the past other than with Capital One but with Wells Fargo, Bank of America, USBank, Fairwinds credit union, and Navy federal credit union where managers are able to push through pending amounts in cases of emergencies especially when babies are involved that we really thought they were just followin policy and did not care (due to how they acted about it) and were not even trying to go above and beyond to help. However my husband exited the bank and came and told me who was in the car, that "they really are acting like they do not care what the needs are" ..This again was very disappointing that a manager would have absolutely no sympathy or empathy but I was reminded immediately after hearing this that last month (January) on the day that I went into this bank in distress (I had just recieved a check from my mother's life insurance polilcy since she had passed and the check had my divorced name on it instead of my married name on it) a gentleman assisted us and basically said the only way they could help is by us opening an account with Regions and depositing the money (which we did) and during this process I began crying in his office, it was hitting me again that my mom had recently passed and seeing her name on the letter and check showing "deceased" triggered something so my husband comforted me but this gentleman just kept typing ignoring that I was literally in the process of having an emotional breakdown, didnt ask if I was ok, no sorry for your loss, just nothing as if he was some robot trained to not feel emotion. So is this the training the tellers and managers receive? no empthay or sympathy? I ask because after my husband left that Tuesday afternoon, he went back into the store and was very angry, explaining why we really needed these funds, were on a fixed income, he used profanity but did not direct it at anyone, it was just used in his sentences and now today we get a letter from Hallie saying they are closing our account on 3/5/19. No explanation in the letter at all just that it will be closed and when I called the very unfriendly unprofessional employee that answered said she would look into it, did not tell me she was transferring me to speak to someone else and then Hallie came on the line stating that they were all uncomfortable when my husband went in the second time, they did not like what he was saying and they are exercising their right to close the account. I asked her "so there's a problem with him being upset"? .. because they made US upset and her response (no accountability or empathy regarding our bills or our children or being misinformed) was ..it's one thing to be upset but its another thing to say things he was saying... I disconnected saying we will find a more understanding bank and we will but that's not the point. These tellers & managers need training in customer service.

Walked In and was greeted very well. Jessica helped me set up my new checking account and did a great job and was very professional. Took her to time to go over everything with me instead of rushing me out. Thank you Jessica!

On 12/21/18 I visited Regions bank at 1409 S Walton Blvd Bentonville, AR 72712 at 3:30 PM. It was busy afternoon and I waited patiently while the tellers helped the drive thru people and someone became available. I was inside the bank with my husband and 10 year old daughter. A lady by the name of Zina Marshall with the worse attitude and customer service skills that she absolutely lacked of came to help. I was there to pick up money from Western Union, I do not use Western Union often, I usually use MoneyGram, which is an easier way to send and receive money I learned! Zina started asking me a lot of personal question and I asked why she needed to know all that, with the worse attitude she returned my documents and said she could not help me! I do not see why, she failed to tell me why she needed all my personal information like social security number, address, citizenship status, etc… I have done customer service and the first thing you do when you ask sensitive information is tell the customer the reason you are asking, because the customer will feel less anxious about sharing such information. With MoneyGram you do not give all that information, so it is different for customers to give that just because. Another thing is that Zina’s attitude was of someone abusing the little power she had. Her attitude was that she was the boss and she could refuse helping me if I was uneasy about giving my information instead of her explaining why she needed the information she asked. I have seen people like Zina that a little power makes them crazy and feel the need to take power trips. I said a small prayer not to go off on this lady and be a good example to my kid, but what a horrible representation of Regions Bank to have people with zero customer service skills deal with customers the way she did. I will not be using any of Regions services for future business transactions. We live in a country that businesses like Region are in every corner and customers are loyal to the ones with exceptional customer service, so am I.

Absolutely the WORSE BANK EVER!!!! Don't be fooled with this bank, do NOT open an account online!! This is the ONLY bank in the country that makes you jump thru hoops after accepting your deposit to be able to use your money, not to mention, they do not give temporary checks! This account has only been opened a week, and will be closed today!!! BEWARE!

Absolutely love those guys. "Blond" Jessica is amazing.. Always very helpful and willing to answer all my stupid questions..

Went in to cash a check i got from a friend. 1 percent fee bc i wasnt an account holder. Halfway through the transaction he asked me to take off my hat bc only account holders can wear hats in their building. Just poor customer service and every time i deal with them its an inconvenience.

The worst service I have ever received. Simply went in to cash a check from a customer of mine. They were very rude and offered no help at all. When I commented on their poor attitude the response from the manager was to take my business to Arvest bank. THANKS FOR THE ADVICE!! I WILL ALWAYS BANK WITH ARVEST