Regions Bank US, Phenix City

Slow and rude. I compare the service at this branch to be like going to McDonald's.👎 I will go out of my way to go to a different Region's branch. I compare that to going through Chick-fil-A⭐

Today you lost two customers before we even opened an account. Online says the branch is fully open, we went to the branch and it’s locked. We called the number multiple times to try to talk to someone and no one answered the phone. If you can’t answer the phone you must not need my business. We can just stay at the sorry Wells Fargo. Very disappointed Regions 👎.

Terrible customer service rude cashiers waited almost 48 minutes to get through the drive-through window. Screwed up my deposit and had to redo it their mistake. I think I’m going to move all of my accounts to Wells Fargo .They make careless mistakes and horrible customer service. They need to close this branch or hire a new crew

very unhappy with this bank! got scammed and they made it out like it was my fault and closed my account and told me i could never bank with them again. i had never been scammed before so i didnt know any better but the branch manager said i shouldve known better. Told me i couldnt get my paycheck out of my account they would have to email the fraud department and get them to write a check and mail it to me and it would take 10 days. the number they have on website it the customer service number so i had no way of calling the bank i had to always drive down there and i work in Columbus so i had to take my lunch to go down there and i was never in there for longer then an hour because they always had some excuse. i went to them when it first happened and the lady i worked with said she would call me by the end of that day and never did. this started on July 22nd and the closed my account on Monday so it has been going on for a while! i will be telling my friends and family to never use this bank.

Went there Friday tried to deposit my check they had one line open five cars ahead of me after sitting there 30 mins they still had one line open the lady ahead of me was done but her and the teller had to talk about other things not bank related just talking to be talking for at least 10 minutes. This branch has went down hill. They have also started closing on Saturday new to us.

This has been my bank for 38 years. Great bank, great service. That's why I've been a happy customer for 38 years.

I love this bank and I love this branch. The people are always so friendly and very helpful.

I hate calling my bank and Can Not get anyone to answer the phone ! I have multiple accounts personal and business with Regions. I'm not sure what is going on with this bank.

If I could only give this location less then 1 star I would. Close this bank down PLEASE!!!! Terrible customer service.

I don't like they don't post holiday hours...... But overall great bank