Regions Bank Powers Ferry Rd, Marietta

The employees were very helpful! Now that the lot is expanding there is more then one entrance to the bank. Also, the 2 ATMs outside are independent and large enough for a truck or suburban to drive theu comfortably.

I always have good experiences at Regions branches, but not here. I’ve gone twice and the customer service is awful. They are too busy trying to sell customers on services. They need a dedicated teller to help with quick transactions, without asking if you want to take out a mortgage or refinance your car. I will continue to go to the location on Vinings.

teller’s immediate reaction to every request is “no, you need to call phone banking, we don’t do it here.” So i go sit in my car and call them and automated system making me wait 10 mins. Finally someone picks and says “oh i need to connect you to this other department.” I am still w”waiting. All i wanted was to get title of my car whose loan is completely paid a week ago. I would never do business with such an organization unless i was forced, as it was the case with my car loan.

Update: (sending this to the board and BBB) I also see Im not the only one with this issue. He (dont know his name because he answers as "hello?") told me im not as important as the customer sitting in the office (who got there after me) and that if i need help i need to physically come in because he is the only one there (THANK GOD IM NOT A BANK ROBBER L O L) Guy on the phone refused to help me. Told me I need to call the number on my card for help yet all the women there have helped me over the phone with this issue???????????? I asked him why he is the only one who is telling me he cant help me? He told me i have to physically come in. I said youre the only one who is telling me this. He finally said they are short staffed. Say that then and dont lie saying you cant do it over the phone. Number told me my cards inactive so I called him back and he scolded me? He began to help me until he realized hed have to actually work. Then he told me im on my own once another customer came in. Calls were at 1:58, 2:26, and 2:34 in case someone wants to actually take this Seriously and listen to them.

Quick backstory... My mortgage was sold to Regions and since I didn't know much about them, I thought it would be a good time to check them out. Well, I went to the drive up and the video customer service rep was rude. Additionally, my receipt said "checking" deposit instead of mortgage payment. Before I could ask the rep about it, she disconnected. When I called Region's mortgage department, the lady just preferred to talk over me instead of listening to what I needed. Luckily I can set up auto-pay for next month and hopefully I never have to deal with them again.

Every time we visit this particular Region’s Bank we’re greeted energetically and warmly by the staff. The manager (Gloria Jones-Townsend) is always upbeat and patient. She’s always eager to assist even when her time and attention are in high demand by customers and staff. We’ll keep doing business here! 👍🏾👍🏾

I had an appointment and received a confirmation email and still was unable to receive service of any kind. This branch is worthless.

Crazy bank. Went in to get a cashiers check withdraw. Told I needed an appointment, To with draw some of my own money. Ridiculous.

THIS BANK IS A JOKE. YOU CANNOT GET ANYTHING DONE IN HERE.

Stopped in today for help on a situation. Richard and the staff was very helpful.