Regions Bank Nolensville Rd, Nashville

No one ever picks up calls, atm took my money. Haven’t received a update in almost an entire week about it.

Regions is OK. My general take is that the people at the local branches are wonderful, but the overall philosophy of the bank is right in line with big banks across the world: keep customers at arm's length in order to maximize profits. For example: their standard lobby hours are 8:30-4pm, basically stating: the only way to see us is to inconvenience yourself during your workday - we will not take time out of ours to accommodate you. Another basic CS example: If you can get a physical business card in order to reach your local bank directly it is like GOLD, due to the fact that Regions does not publish its local branch phone numbers. If you can reach a banker directly they are usually wonderful to work with. However, the overall scheme here again just says: we are not really wanting to serve you so we will hide our phone number. This isn't a 1-star review so I have to give some props to the local help in this Woodbine branch - our banker has been very helpful and fast especially in our home loan process (through another lender of course) - so once you get past the "big bank" barriers they are good people to work with. By now you get the point: the people are GREAT, the organization and structure not so much. I would go back to a credit union in a heartbeat were we not in too deep at this point.

I’ve only been to this regions twice in the last few months. The 1st time I requested the checks to be cashed and deposited to use right then. The teller messed that up. Update to yesterday... I went in to deposit both my checks and my step dads check... I wrote my account number on both checks.. I requested it to be cashed and then deposited for use right then again... she agreed. Then she deposited my step dads check. Come to find out she deposited my checks into my step dads account along with his checks. This is the last time I come to this location. May even switch banks. Place had gotten worse and worse over the years.

What do you say about a bank that now has you involved in a potential identity theft case due to a botched home loan, screwed up majorly during a check fraud case, but had otherwise been fine? Because that's where I'm at. Worked through the fraud case with next to no contact during and now working with the fact that they assigned a heloc to another woman with my wife's first and last name.

They are slow and bureaucratic. I tried to buy a house from someone who had a mortgage through them and they waited until a week before closing to decide that they wouldn't sell it for that much. They didn't name a price, but decided to have it appraised and wait forever. After they backed out of my contract i did not get my earnest money back. as the name says, it is not a local bank but a large regional bank that doesn't care about individuals.

Cant get a hold of anyone. Sitting in the lobby waiting. This is why I dont use this bank

Just want to say "Thank you" to Sandra who was my teller on Tuesday, September 20th in the afternoon at Regions Woodbine office. She was the most efficient, kindest, and friendliest teller ever! Please give her a big raise and add this commendation to her yearly performance review. Thanks again, Sandra! You made a wonderful day even better. Rita

Thank you for keeping me waiting just to tell that you are not to able help me with sending money. Don't waste your time if you wanna send money through western union, they won't help you unless you open an account with their useless bank. You can walk down the street 3 minutes and they will be happy to assist you

never bank with regions! they practice dishonest business practices , worst CS , THEY CANT EVEN STICK WITH THEIR OWN USER DEPOSIT AGREEMENT . NEVER BANKING WITH THEM AGAIN

What pain in the a#$ bank to do business never go there