Regions Bank Poplar Ave, Germantown

I have spent the last 5 weeks trying to actually get two accounts closed. I flew 2,000 miles to go close them in person and thought I had them closed, but continue to get phone calls or mail from Regions saying my accounts are still open. Don't bank with them. They're super nice, friendly, and I think are trying to genuinely be helpful, but their phone and website customer service is terrible, and their overall system is just broken. Four stars for this branch's niceness and friendly attitudes, but zero stars for Regions overall.

I'm a business customer and I visit the branch in Germantown TN a few times a week. Kendall and the other young lady that's at the window most days. I'm sorry I don't remember her name. They are both friendly and fast. I would highly recommend this branch for your business and personal needs.

This branch always has the longest wait in the drive thru. Today, I was the only car in the drive thru at 12:26 and waited 10 minutes. I didn’t see even one employee for the longest time, then finally one employee appeared and was helping the lobby customers. This is typical for this location for some reason. It appears to always be understaffed no matter the time of day.

I've been banking with Regions since the Union Planters merger days and this branch is excellent. It is now a bit out of my way but I do not mind the extra drive for the excellent service.

The most incompetent inept group of people I've ever seen in the banking industry.... regions can only hope that this branch is not indicative of their entire company

Kayla Thompson helped me open my new account and has been very helpful while I waited for my card to come in. Thank you kayla.

Very informative, can answer questions too