Regions Bank Country Club Pkwy, Maumelle

Been banking at this location before it was even named Regions . Was a daily depositor of 30 plus years due to my business concerns. Despite often turnover of employees and management staff, the branch always maintained consistent hours of operation and great personal service. Recently an employee of that branch contracted Covid and they closed and quarantined for 14 days. They offered no access to the safe deposit boxes where my passports are kept. None. It seems to me they should have paid a service to disinfect the entire branch then bring in tellers from other locations . Surely a large well advertised regional bank like Regions could easily have done this! This was inexcusable business irresponsibility on their behalf. The old Regions would have never disrupted service. Customers of Regions are not impressed with your continual decline of hours of operation. Gone are the days of 10 to 2 banking hours. People are far busier and commerce is 24/7 in these times. Make an effort to make the customers concerns more a priority than your stock holders!

I wish I could give them 0 stars but they will screw up your account, take your money and then when you call to ask about what’s going on they argue with you about where YOUR money went to, but before they even discuss your account with you it’s always “we’ll call you back later” and NEVER call back. From the time you answer that phone and I give you my information you’re able to see my account. So why is it that you need to call me back to discuss my concerns when you can see everything? They go tempering with your account to make what they’re about to say true. Any who, when you tell them about your concerns regarding your transaction they like to argue with you about your balance. Then, when the companies I purchase from take the money out (but regions says they “freeze” the money) okay so even if they freeze the money that still takes the money out of the account. So why is the money being taken out an additional time on a later day and you no longer see the original day the money was taken out because it magically disappears and a couple days later it pops back up ON A LATER DAY and all regions have to say is “they froze the money” but even if they froze the money it’s still taken out of the account. In so many words this bank has fraudulent activities going on and I wouldn’t tell my worse enemy to bank with them. They don’t ever solve any of your problems because they’re too busy arguing with you about them. I have contacted the Federal Reserve regarding this matter so hopefully nobody else will have to have the same experience that I’ve encountered.

I have been with Regions for 30 or more years and I have been happy until now. They have been closing early now and closed on Saturdays. Regions has made it very hard for me to do my banking after work and on Saturdays. I am considering changing bank's.

No longer you friendly local banker. They are walking the linear path to an condescending atm that no longer shows any human empathy. The move to a centralized call center is bs. Edit. The automated system now will guide you to the local number. Why not have it guide you here in the first place. I like the people here thats why I want to do business with them!

Bank there regularly and they are the friendliest branch in town, bar none!

Great bank, good rewards programs. Very helpful.