Regions Bank W Kytle St, Cleveland

I see many people have issues with this branch and how the management operates this location. We ALL need to write a hand written letter expressing our dissatisfaction to the board of directors at the corporate office. Here is how.. contact the Board or any Board member, please write to the Corporate Secretary. The mailing envelope should contain a clear notation indicating that the enclosed letter is a "Board Communication" or "Director Communication." All such letters should state whether the intended recipients are all members of the Board or just certain specified individual Directors. Regions Financial Corporation c/o Office of the Corporate Secretary 1900 Fifth Avenue North Birmingham, Alabama 35203 Sending my letter on Monday

The only ATM drive through at this location is hardly EVER in working operation. I would imagine since they know the next closest atm is a 30 min drive away they would have a non working atm fixed within 24 hours, no exceptions. Been down for a week straight now and cost me 3 drives to the next town over in one week. Major incompetence on the management’s part. Management positions should be replaced, a 2nd atm should be added at the location, and this location’s online google rating should be much higher given this branch is the biggest and nicest bank in the entire town. CORPORATE ARE YOU JUST AS INCOMPETENT??

What is always wrong with the ATM Machine at this branch? Such an inconvenience to my family and I. Thanks a lot Cleveland branch!! Cost me time AND money!!

Atm is ALWAYS broken. They have a monopoly tho so you’re stuck with subpar banking.

Who likes looking at themselves at the Drive-through. Where is the personal touch anymore

Writing my review as I continue to wait in the drive thru line. Probably at 15 minutes now and still no representative at the drive thru line. Only 2 cars have left as all the others wait. Used to be my favorite place to bank but I guess I will move everything to United as of today. SHAME ON YOU REGIONS

Lady's at the front are awesome. But apparently if you need help from someone in the offices you better call ahead and make an appointment or know own the guy personally unless you want to sit there for over an hour. I walked in and sat down they said I was next, 2 people that came in after me got seen before I did. He came out and said "they had a quick issue, I'll be with you in a moment." I literally just needed a document printed that I couldn't access on my end.

Incompetent people working here. Came to add funds to my Dads account and it was posted to the wrong account causing him to have an overdraft! And of course when you call it’s all virtual— WHAT happen to real people and local phone numbers for local banks???

PPP loans not available. Takes them 5 days to enter in computer systems. Bull! Don’t even care about their customers . Use a bank that cares!

For 12 years I have enjoyed a wonderful professional relationship with Regions Bank, Cleveland. Great customer service and competent bankers make it very easy to bank with Regions..