Regions Bank Metairie Rd, Metairie

I have never left a negative review but I am so frustrated that I felt that I had to say something. I was locked out of my on line banking by the fraud department ( which is great if there was someone trying to hack my account). I was headed out of town so I was told to go to the local office to show my face and ID and a form would be completed and in 24-48 hours the hold would be released. That never happened. I called the branch and the manager told me that he could not find my information but he would take care of it. That never happened. I returned home and went into the branch the manager had me sign a form and I was told 24-48 hours my on line banking would work. That never happened. I called the Friday before the hurricane and was told he didn’t realize that my husband was to have signed the form as well but he never called to tell me that. He waited for me to call him. The manager emailed me the form my husband signed it and I emailed it back. Now it’s been 10 more days without access to my on line banking. The branch manager had no idea how to take care of my problem. It’s now been 3 weeks total without resolution. The branch is closed because of the storm. I would think the manager would have access to his email but I have had no response. No one in the office was very interested in helping me. Beyond frustrated.

I visit this bank once a month. The personnel working at this location have always been great. Recently in the last couple of months, a new teller has started working at this location. Both times I have interacted with him, he has been RUDE! As a result of this, I will no longer visit this branch and will close the account and loan with this bank.