Regions Bank N Sterling Ave, Peoria

I started a new job. Deposited my first check via mobile, got it in 48 hours. My next check, I Deposited at the bank's ATM. Now my payroll check has been on hold since Friday (6 days now), "waiting to clear". In that time Ive called the check issuer bank, they cleared the check DAYS AGO! Now my water has been shut off and I have no money for my daughter's birthday today. Worst experience I've ever had with a bank in my whole life!!!

I have never had a bad experience at this bank, actually it's been the complete opposite. They are always willing to help and have always been polite and understanding any time I have any questions. I have to thank Kris personally at the Sterling Ave branch in Peoria, as I have mostly dealt with her. If you are looking for great service and a bank that takes the time to explain things fully, then Regions is the bank for you. I have had a great experience each time I have done business with them.

Walked in to open an account after calling numerous times, to no avail. While standing in the ‘waiting area’ the two men continued on with their conversation, ignoring us. I called while standing in the bank, no one flinched- no one answered! A few minutes after being ignored, we left! This would be a great place for bank robbers... but no for someone who likes some level of customer service! Would give less than 1 star if possible!

This is the slowest bank I’ve ever had to deal with. As a store manager at Northwoods Mall that has to use this bank the tellers need to move a little faster. I’ve opened late too many times because I’ve spent over an hour waiting to get my change orders for the day and my deposit receipts from the precious day.

Worst bank I've ever dealt with. You cannot contact a local branch. I was in the branch two days ago and they were faxing something that they had to get from another office. They said they would call when they received it by the next day. They haven't called. I tried calling them and have to go through the 800 number and am currently on hold with a wait time of 15 minutes just to call and remind the loan specialist of my fax. This is not the first time I've had to deal with garbage like this. As soon as I can refinance I'll gladly be done with them.

Amanda and her manager worked diligently to resolve my issue. This stellar customer service is why I continue to bank with Regions. Where the customer service hotline failed, the branch employees triumphed. Impressive customer service!

If I could leave a no star that's would be best. I wish I checked the rating before I ever opened up an account. There's a reason they're a 2 star bank.

The old bald guy in there is very unprofessional and does not know how to do his job right! Avoid him at all cost as he tries to waste your time and money!!!

The people there is so nice and friendly

15 minutes to make a cash deposit? Today wasnt the first time. Customer service is not in their wheelhouse.