Regions Bank Ana Dr, Florence

I hate to give one star because the people who work here are great! But I am soooo tired of 1) the ATM being out of order on a very regular basis 2) the mobile deposit has not been working for a while, either! I can't make a deposit after hours! If not for the nice employees here, I would have left Regions a long time ago. If these issues persist, I'll go elsewhere, anyway. I'll have no choice. I have had to pay too many ATM fees and even had an overdraft fee because of your unresolved issues with the ATM and mobile deposit. I do wish that the local employees would PLEASE put a sign on the ATM when it's not working so I at least know before sitting in line. Regions - come on. This is ridiculous!

We have been with this banking institution since it was 1st National Bank. Amsouth was great also. This Regions Bank has below average customer service. We are contemplating closing accounts here. At this point, waiting 3 days for return phone call. Cannot recommend Anna branch at least.

I tried the 1-800# and after answering questions, the wait time was over 15 minutes.I tried a local number and no answers after 2 min and 48 sec. I verified the no. and tried again,no answer.....so I called another bank and got an answer on the first ring. Maybe Regions is not my bank of choice. I will say that when I have gone directly to the bank for other people ,they have been very friendly and helpful.

The “Smart” ATM is never working. Third time tried to make a deposit this week and ATM is not working.

Very friendly and helpful employees, great banking experience. Highly recommend doing your banking with Regions on Ana Drive.

Great bank used them twenty years