Regions Bank N Bell Blvd, Cedar Park

I’m not one that normally give reviews because I want to give people the benefit of the doubt. Everyone has a bad day…but after having my business account with this bank for over 18 years, the lack of customer service is ridiculous. I think “someone” needs to remember whose money they have.

I’m currently in the lobby waiting. I have a cashiers check I’m trying to cash. I’ve cashed previously at another regions location with out any issues or weird looks. This Teller has been annoyed since I asked to cash it. Asking if I’ve tried to cash it at another bank.. as if that’s not a service this bank offers. She Had to call someone else to get help with it (which is not a problem). The problem is, she’s clearly not happy with having to cash this check. She’s telling everyone how long the wait will be and apologizing to everyone for the wait. Except me.. she hasn’t once apologized for the wait. When she found out how much it would be to get the check cashed she looked shocked when I said it wasn’t a problem. As if she was hoping I would just say “oh that’s too much I’ll leave”. She hasn’t gave me an update on what’s taking the process so long. I don’t know if it’s because of how I’m dressed on my off day, or what but it’s a very demeaning vibe here. And looking at the other reviews I should have went to another bank. The overall customer experience was definitely not friendly. Update: She eventually said thank you for your patience.

I met a guy at this bank with to purchase a persons car who banks at this location. I brought cash into this location and the seller of the car wanted the bank the teller to run the cash through the machine to verify that the currency was good. The teller refused to run the cash through their machine. Then she proceeded to state, “ That I should go to my own bank and run it through their machine.” Unbelievable. She also said,”She didn’t feel comfortable”. Their customer pleaded with them and another teller agreed to run the cash. In between that time, the police were called and my co worker was pulled out of the car for questioning. None of this was necessary and I’m utterly disgusted by this! Definitely will be forwarding this incident to the corporate office.

Let me first say that I have been banking with regions bank for 13 years. My grandmother worked for this company for many years and in Mississippi I received outstanding customer service. I have been nothing but displeased with this bank since I moved to Cedar Park Texas. They do nothing but tell me how many years I have banked with Regions and tell me how “thankful“ they are, yet every time I go through the drive-through they cannot help me. They didn’t even have an ATM for two months. They wouldn’t give me change one time, noting that it was likely for my business as I was dressed in work clothes and my business doesn’t bank with them. Whatever at this point. I will be switching to another bank who can assist me as a customer. I am very tired of being treated like this every time I go in, I’d rather go where someone appreciates holding my money.

This is the worst bank I have ever had. They refused service to a person of color I was with because he was wearing a hat. Then another time I went to pull out money my mom has deposited in my account the day before and I got interrogated about where that money came from and when it was deposited like I was taking money that wasn't mine. They are the rudest people I've ever met. Even when there's new people in there working they are just as rude. Been letting everyone know this is the worst bank!

I’m from Dallas tx I came to this bank on a work trip to buy a car and finish up paper work in the bank. My coworker went inside the bank to close the deal when a police officer came to my window and told me to step out the car to speak to him when he lets me know that he got a call from the bank teller that there were people outside the bank and didn’t feel comfortable with us being there I’m also finding out that the teller wouldn’t accept his cash to by a car because she was “uncomfortable “ 100% legitimate money. Back up was called and I was forced to explain my everything and wait outside for confirmation . They are prejudice and the call was completely uncalled for.

My daughter had an account with regions in Cedar Park & every time we go there it took at least 30-40 minutes for a simple deposit. It was ridiculous. And when a friend was wiring her some money, that was just too much for them, it took D A Y S. I mean days. She had to get her friend to rewire it & it did not take half as long. I talked to them with my daughter in the room & told them it is not the workers they are nice people, but the computer system or the city of the home office, or something is not right. Because I have had experience with different banks from different cities & Regions banks system is slow as a turtle. I give a rating of 2 only because the people are nice & that is far as it goes. Everything else just fall at the waist side.

This bank is aweful! Due to constant issues with their online service, I always have to go in to reset my login just to access my account. I went in today a the teller, Melissa, told me I have to remove my cap. Being that it's a bad hair day, I expressed that I didn't feel comfortable doing that. She refused service because I wouldn't take off my cap. I looked around to see two other white gentlemen being serviced with caps on. So, I asked the manager why do they get to keep their caps on. She said "Because we know them." I said "You know me too. You helped me the past few times that I came in here in the past month." She shrugged her shoulders as if to say "so." I was left to make no other conclusion than to figure that I was being refused service on account of wearing a cap because I am black. If a company is going to have a policy then it needs to be upheld for everyone. No client should ever be profiled and discriminated against. I have closed my business account with Regions and will never do business with them again. They are disgusting!

I drop deposits off every day here and have never had an issue. I come in my work uniform with a nametag and hat. Today they informed me they could not take my deposit if I didn't remove my hat. This is the first time I have ever dealt with this lady. And I will not be back.

Went through the drive through on 01-02-2018, slow. Was depositing some money. The counter lady shorted it over 1000$. Went inside to address the issue. Seemed like they could careless. You would think a banker would double check your deposit checks to the amount that's on the reciept. Going to look for another bank today. Regions is horrible