Regions Bank Kent Stone Way, Alabaster

Drive through experience is horrible, wait time is very very slow. The bank teller at the drive thru (Sara) needs to learn that every person regardless of their skin color is important. She doesn't acknowledge when you drive up or if the other car is another race she chooses to help them first. Also, Sara has very poor customer service skills.

I had an issue with a different Regions branch yesterday involving my minor daughter’s student checking account. I didn’t want to deal with the manager at the other location so I stopped in here. From the minute I walked in, the sweet lady at the desk was so helpful and listened to my concerns. She immediately got the manager of this branch to speak to me. The manager, Daisy, was so helpful and considerate. She helped me get the issue resolved and most of all, she listened to me and wanted to help. I can’t say enough about how helpful she was. From now on, I’ll drive out of my way to visit this branch. I wish I would have gotten the first lady’s name who helped me as well, she was amazing too! Thank you Daisy, and your branch for being so kind and helping me!

Worst company ever to exist, completely horrible. Predatory and terrible customer service.

This location deserves less than 1 star. They allowed someone to cash a check on my account twice...that's right he made a mobile deposit, then altered the date on the check, walked in the branch cashed it again... and here's the best part. THEY AREN'T RESPONSIBLE, they refuse to refund the money. They have video proof, finger print and even a police report but say that isn't just cause for their faude department to refund the mistake.

I recommend making an appointment, they are always busy , and to me busy means a place is good , they have a lot of employees, but always busy , friendly staff and always help you .

The ATM has been down for three days now. Any time I’ve gone to the ATM it’s down. Avoid this location.

It Saturday and we have been in line for almost an hour now and it's taking forever. There is 30 or more cars in the drive thru. The line is barely moving and its 90 degree weather with no air. This is ridiculous

I have been to a lot of regions branches and this one is my favorite. Always very helpful and they move you along really fast. Never have been greeted without a smile.

We came on a Saturday we waited in the line gor about 20 minutes only to pull up and they shut the blinds on us. Very disappointed.

Great Regions' branch. Love the staff work there. Really friendly service.