Redwood Credit Union Cleveland Ave, Santa Rosa

Maria a support supervisor, is genuine and helpful. It shouldn't have taken so long to find out about a typo in a funds transfer on my end. I shouldn't have let my account run so low. Then came the typonese. Maria saved the day.

The best local credit union! Staff are helpful and down to earth. Lots of open parking at this location.

Everyone person who banks here and has direct deposit, is being stole from. The are liars, i was told direct deposit are dated .Which means nothing the posted date is when it arrivea. No holds are to be placed on any direct deposits.(IF YOU HAVE YHE TIME ASK FOR YOUR FUNDS BAC MINE WERE NOT THERE MY TRUST FUND HAD THEM) THIS WAS A LIE I SPOKE

RCU saves the day! I had to hustle to get a check for a loan to receive a car bought online. Between the diligent help and support of Denise Martin, Cecelia Leslie, Tracy and the Windsor branch CSR that LITERALLY handed me the check 2 minutes before closing (1:58 on a SATURDAY) they got it DONE! Way to go RCU women and the team that made this happen. This is not the first time RCU has come to the rescue for me, so I am forever loyal!

When I sold my RV for less than the loan total because I was moving away from Santa Rosa, the supervisor REFUSED to convert my RV loan from $224 at 4.25% per month to a personal loan for $64 at 6.25% per month because I didn't have a job. This is the stupidest thing that a local Credit Union could enforce as its easier to pay $64 per month than $224 but the supervisor would not listen to the logic. I explained that I had to quit my job because I was moving to Las Vegas and that I was fully able to afford the personal loan they were offering me but in the moment of listening to the customer, they chose to decline me the personal loan! What kind of sense does that make! NO SENSE WHAT SO EVER. They chose to go with a decision that forced me to pay 224 per month versus 64 per month because i didn't have a job in the town that I had literally been in for 3 days! That was such a ridiculous choice on their behalf, one that absolutely hurt the customer. I have never missed a payment, I always payed more that the loan payment and was a sterling example of a good customer who could pay the loan off in total at the detriment of my credit score. It was a boost to my credit to have the personal loan and a benefit to the credit union to offer me the personal loan in which they would have made more money from me. But No they chose to stick to a stupid policy over listen to the real world customers example of how they could have made the more reasonable choice to have me pay 64 per month over 224. Redwood credit union is a poor choice for a financial institution in my opinion. I will take my 764 credit score and be leaving this institution permanently and I do not recommend Redwood Credit Union for your real life financial needs.

I have this posted to my Facebook Page because I think VERY highly of these fine folks. I believe in acknowledging when people do incredible things, and calling out the awful where I see it, so in that spirit I wanted to share how wonderful my experience with Redwood Credit Union has been. I have experienced the services of a handful of banks and credit unions, usually with experiences ranging from middling to severely negative encounters but I hadn't, before banking with RCU, experienced the positive. I hadn't realized the full range of how much they do for their members and the community until I began working their sites as a Security Officer through my company, SOCO Security. In my time here I have seen their employees treated with respect, genuine care, and provided an incredible environment to grow and be happy within. I have seen this extended to the community as well, who now that Christmas is drawing near, have their wishes from the more down on their luck hung up on the RCU Christmas Tree, and the employees and management alike have been taking these wishes and fulfilling them, purchasing the items written down to make some folks lives a little better. During the fires I had seen what I had never seen before. All Employees given time off to go be with their families and attend to their affairs while the management, executives, and CEO himself came in to work and make sure that the banking services members needed in that stressful and dark hour were available. They offered services beyond this as well, even turning their administrative location into a shelter and providing supplies to other shelters and those in need. Finally, and I have seen so much more good, but on a more personal level, they have watched my performance, treated me well while providing a fun and professional environment in which to work. They have seen some of my personal struggles, ranging from housing to financial, and made a point of reaching out to offer me resources, loans, refinancing, and even a gift card with enough money to eat well on for a month at a local cafe. The CEO himself and several executives have offered me this, and have frequently reached out just to check up on me. Though I have turned down their offers for assistance due to my personal feelings I have remained astounded by their kindness, and the fact that they have left the door open on these offers if I should change my mind. I wanted to write this post so at the very least those in my life and social circle know of the amazing deeds Redwood Credit Union has performed on a regular basis since I have come to bank and work with them. I am over the moon with joy to be able to write about the beauty a group brings into the world when I have rarely had opportunity to do so before. Anywho, my best regards to everyone! Have a beautiful day and week.

Excellent customer service and great financial institution. Used them for years, several types of loans. They are great, and go the extra mile!

Usually a credit union is a good bet when opening a business locally. Not in my case. I recently open a business account with RCCU. A random RCCU member I have no connection to whatsoever, emptied my business account funds. I contacted RCCU... It has been DAYS, my business account is locked, I have no access to or return of the funds. They have NOT gotten back to me when they said they would. I am left totally clueless as to what is going on. NOT good business! Will be going elsewhere. They really don't seem to know what they are doing.

This bank decided to change my pin number without notifying me over the Christmas holidays destroying our holidays! They were fully aware of the problem they did not apologize for the terrible inconvenience. So we hired an attorney and filed a lawsuit against the bank we also found out that they gave out our confidential information to computer research agencies you bank here your information is not SAFE

I was helped by Ranae. To be simply put - she was rude. From the start, she stared at me while I waited for her to call me over. She ended my transaction with an “uh huh” after I said thank you. She could have been more pleasant and not act like I was a bother.