Red Canoe Credit Union Burkhart St, Albany

From the moment I walked in the door the entire staff, especially Brendan and Tina were very kind and helpful. They went above and beyond with getting me a loan I was both comfortable and happy with! I would recommend that anyone looking for a bank that has personal service and people that care look no further than Red Canoe!

Absolutely terrible customer service EVERY time but that seems to be the attitude of red canoe. Poor customer service and horrible attitudes. Learn some communication skills!!! Management seems to not care and obviously corporate supports treating thier "valued account holders" like they are trash. Very much in the process of switching banks. If I could rate no stars, I most definitely would.

After struggling for months to find financing for my tiny home, Red Canoe was my savior! Their process was seamless, and their customer service was excellent. I highly recommend them!

This is the best bank you are going to find out there. Sure they are behind when it comes to tech but they make up for it in every other aspect. Their customer service is outstanding and they are so understanding when it comes to any problem you have and fix it right away. This is seriously an amazing credit union.

During these difficult times I cannot understand why red canoe would not be open on Saturdays to aassist valued customers. People wait a long time sitting in their cars in the hot sun to use your credit Union and you guys cannot find the resources to pull together and be open on Saturday for working people that cannot come to your credit union during the week. Who's really your first priority???

Just got off the phones with one of your reps. I’m a new account holder. I work in a call center as well and your call flow sucks. Both reps I spoke to interrupted me and rushed me off the phone. This one literally did what I asked and said ok bye then hung up. Unprofessional. Unwelcoming. Take some pointers from banks that know what real customer care is.

Updated! They have fixed the Atm and it so far has been working well the past few months so I updated the ratings to 3. I would have given more but the online banking app is not steller and the account alert system is so slow it makes it about worthless. Automatic deposits are also the slowest I have ever encountered. Past review! I have been a member of this credit union for 9 years and enjoy the people that work in this branch; however, the ATM has pulled in my cash and then malfunctions and says "last transaction cancelled". This problem has happend twice now once a month ago and again today. This happened of course on a weekend and the last time it took a week to get the cash put into our account. This ATM is a known problem and Red Canoe corporate will not replace it, instead they try and have it repaired and that obviously doesn't work.

Allow some banking to be done live over the phone, especially in an emergency. And direct deposit isn't added until 7am. However, they've been very helpful in my auto loan.

My husband and I have loved banking with Red Canoe. Their staff is always friendly and goes out of their way to help. I highly recommend them as a local banking option!

Red canoe services sucks, every time I call the 1-800 number, I am on hold, for over 15 minutes, and most of the time they can not help. This time, I what that long only to find out red canoe can not help transfer money from one credit union to a other credit union, and I have to go through a middle man to get it done.