RE/MAX All-Star, REALTORS Broadway St, Thermopolis

Dear John, Thank you. Yes, we are friendly and yes, we do a fabulous professional job not just finding the buyer but getting the sale closed. I personally explained the listing in depth to you on March 10, 2017. You were told that I would do the transaction with one buyer at a reduced commission, you agreed to that and seemed to understand that there is a lot more to getting a property sold than just finding the buyer. The offer was not written until April 17 because you were in the process of clearing the title and your buyer did not come to see us until that day. Yes, we suggested a title company that could help you with that, however there is no special arrangements with a specific title company and indeed most title companies would have made you deal with the person who needed to sign off on the title directly. That particular title company went above and beyond what is their responsibility to help us and to help you. At the time of listing you signed a seller’s cost estimate which reflected the $2450 commission, so this was not news to you after it went under contract John. You were given a huge reduction, $3200 to be specific. The contract that we wrote on your behalf John stated the closing was going to be May 5, 2017. Because we have been doing this for 30 years and we have handled thousands of transactions and hundreds of owner finance transactions we knew at least that amount of time was needed to hire an attorney to get your note and mortgage written, clear the title on your property, get the title to your mobile home, etc. Indeed, the note and mortgage which was written by an attorney was received by us May 1, 2017 with corrections made by May 3 to facilitate in mailing papers for your signature on May 3, 2017 so that the closing would occur on May 5, 2017. In response to the title to the mobile home, RE/MAX nor the title company had any control over the transfer of title. We counseled that you keep the title in your name until the note was paid off in full, and you chose to sign it over at closing. We advise, you decide. We did not facilitate the transfer of sale, because it is personal property, you personally signed the title over to the buyers at closing. You have my personal cell phone number John and if there were any concerns on your part you could have surely picked up the phone and as the co-owner/Associate Broker I would have been most happy to help. When you listed the property with me you stated that this transaction was not something that you were equipped to handle. My hope is that you are now fully cognizant of what is necessary to sell a property owner finance in a way that protects you as seller and buyer. Again, please pick up the phone and call if you have any addition concerns or feedback.

Thank you for choosing RE/MAX! We are so happy we could help you get your dream home!

Thank you, Mike, for your review. We were happy to assist you in selling your home.