RCB Bank W Ave A, Hutchinson

Wichita KS 21st st. Do not Bank here unless you want to have your money in the hands of the incompetent staff. I called the location and asked if they would cash savings bonds for nonmembers. They said yes up to $1000. The teller(young guy in his 20s with brown hair) Did the computer work and had me sign the back of the bonds(this voids them they must be signed in presence of teller) Then the phone rang. It was the Manger saying don't cash them. Now I'm out of over $300 dollars because now my bonds are void.

I wish they provided a suggestion box for their customers. This bank bought out Central Bank, and took away it's best features. My husband and I had been with Central since moving here 10 years ago and loved it. We wanted to give this bank a chance because we were hoping they would still have the same customer care. They do not. This bank is completely institutional and they will not remember your name. We're currently looking for a new bank.

I must say this is the worst customer service I have ever seen from a bank.

They close to early need longer hours other then that they are a great bank