Raritan Bay Federal Credit Union Raritan St, Sayreville

Probably one of my least favorite places to go to with customer service issues. I've never gotten a straight answer yet, just the runaround or vague responses at best. I am not sure how "well other banks do it too" is remotely helpful in explaining the situation. I should have left years ago when the bank lost valuable account information.

For the first time in two years I Missed two payments due to my covid layoff they took my car and told me I can’t get it back unless I pay the full loan. Loan specialist on the phone (AVA) won’t even speak to me & explain why. She simply says (sounding annoyed with me) “you didn’t pay we’re not financing this car anymore”. Very rude & not helpful at all no matter how polite I am. I’ve never dealt with this type unprofessionalism at a bank before. You would think I personally owe her money.

Very helpful answering questions on auto lease to loan conversion.

Always good service here. Amy and the staff always provides good service

Worst Credit union!! Got my auto loan with them and there’s always a problem. Making bigger payments every month just to get out of there. Talking to them on the phone is useless, making payments and they they tell you you didn’t. Waiting on the payments to post for 2 weeks. This bank is a joke.

I've been a member for almost 40 years... the only place I do banking. Never an issue, never a problem, always helpful and always there for me.

We have been with a Raritan bay since they opened , like 44 yrs ago . Would never bank anywhere else . All the tellers are so nice and knowledgeable. They actually get to know you by name , your not just a number . All my children bebong to this credit union also . We started them there as children and they still belong . Some now for 40 yrs . You know it’s a great bank when people stay with them forever . We have had saving , checking , 2nd mortgages , and car loans . Never a problem . Give them 5 stars !

This bank is the worst bank to ever join to bank with very rude and prejudices staff! Samantha has the worst people skills, if you are a person of color don’t bank here, they hate black people. I don’t recommend anyone to bank here

Horrible! I have never been with a bank that was so cheap with issuing a credit back to your checking. Please go to another bank to do your banking needs.

Worse credit union possible I have a car loan I told the teller it was payment for car loan she made a deposit I had to wait 30 mins in drive through to clear up her mistake instead of apologizing she disappeared and told another teller to tell me I made a mistake. Filling out the loan payment book and verbally telling you is still my mistake huh ? They close at 2:00 for Covid19 but don't update hours anywhere l. Joke