Randall Reed’s Planet Ford 635 S Shiloh Rd, Garland

I took my 2011 Ford Focus Se for Transmission flluid change . Car has 123,000 miles . Called next day and service Lady told me to come pick up the car , ford dealer does not recommend transmission fluid change cause of high miles and car never had Transmission fluid change . I walked in this hot weather to pick car up and service Lady called the Transmission specialist to explain why changing Transmission fluid with the high miles is a bad idea . transmission guy wasted my 20 mins explaining how transmission works . On way home stop by a transmission shop and in 5 mins he showed me that transmission fluid had been changed recently and No Need to change . I told him about ford tech talk and he showed me , that ford tech probably looked at something else cause Transmission fluid has been changed . I called and Talked to ford service mgr boss couple of months later cause I need to check on air conditioner and This stupid Ford Mgr tells me that Ford is a private business and cause I complained , prestige ford refuses to service my car . Finally I talked to her Boss RON and he told me to bring car in and he'll even not charge for a/c diagonsis . I hate the fact the Prestige Ford has a Lady service dept mgr who had the nerve to refuse service instead of saying sorry and firing the Lazy transmission guy . To Think I even bought a new focus in 2006 from this sorry dealership . UPDATE : I took my car and saw Ron and Ron refused and Backed out on his word cause I posted on Google negative comment about Randall Reed Prestige Ford . WORST SERVICE DEPT . Randall Reed Ford hires Shady Mechanics and likes Ripping Off Customers . I Hate Car Dealers .

I had a wonderful experience with Ian, Joe and Skylar. All of these employees went above and beyond to make my family feel welcome. I am the happy new owner of a Ford Escape!

Tony Roberson is the best car salesman 12/10 recommendation. Rick is the best person to go with in the service department. Two GOAT’s.

The Service Writer Associate, Buddy Coleman answered my questions over e-Mail Messaging, scheduled me a time for the repair, met me and stayed on top of a mistake made during manufacturing. Although this re-download of the wrong software in the Audio Control Module was little known, Buddy took the time to understand and get the correct information to the service technician, who made it work correctly. My second MKZ (Zephyr) and this Hybrid turns heads everywhere, as still does my 2006. I love these cars. No, you can't have them back. "Posted as a service per authority of the business, review written by customer."

I came in for a necessary oil change and tire rotation without an appointment. I was in and out in about 1 1/2 hours. In a regular oil change shop just the oil change is 30 minutes to 1 hour. Prestige Ford has it going on!!

I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie). So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail. When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car!

Great experience and friendly staff. Thanks to Ian, a great salesperson, who worked hard on getting the deal done and to Joe for doing the paperwork.

We found the perfect car for our daughter before she headed off to college. Thanks salesmen Tony Roberson for all your help. Your attention to detail was impeccable. You and the Prestige Ford family are awesome!!!

My experience at Randall Ford in Garland was simply amazing. The customer service was top notch from everyone I encountered. I am loving my Ford Fusion

I had a wonderful experience with Randall Reed and want to thank Eric Tatum and Joe Rodella for their caring and helpful service! Eric is an outstanding salesman who focuses on the true needs of the customer. Thank you