Quicken Loans Public Sq, Cleveland

I hopped online to utilize the chat option as I was having issues with mine and my husbands joint application. The first rep was incredibly nice, but said that my husbands info was not showing up on the app despite entering it (mine was showing up twice). I created a separate account for him and started a different app as I told the original rep I was going to do. However, I was still having issues. Keep in mind, I had this same issue in the past but decided to take it as a sign and stop house hunting with how insane the market is. My app was showing as approved but that something was glitching yet again. I hopped on the chat and Victoria F. was the rep that was supposed to help me. I asked my first question and she answered it, but before I could finish reading it she completely CLOSED OUT THE CHAT without allowing me to respond, ask further questions (which I had at that point since I've been having issues trying to get both my husband and I on the same app), or even acknowledging that she was ending the chat. THANK GOD you offer to email the transcript since I thought the chat was completely gone. WHAT AWFUL SERVICE. Given the fact that I can't even get the application to process correctly NOR will your employees help, I absolutely 100% would never recommend this company. Especially with such a big decision being made. Read the rest of the reviews and SEEK OTHER OPTIONS.

Quicken Loans, also k/a Rocket Mortgage. Fast process for a mortgage, excellent online experience. Terrible on FEES! Terrible on loyalty to their customers! They have a so called "Loyalty Program". Two mortgages paid off in last four years on properties I owned. Tried to get a refi on my current property, given absolute worse deal for a refi. Received dozens of "Loyalty" calls with worse rates in the market offered as well as highest fees➡️Loyalty? Give me a break. Last offer to pay $50+ more a month to pay off loan sooner only about $6500 in fees. I don't have to pay anything to pay $50+/ month. $6500 fees NO🚫.

I have my current mortgage with them, and had a pretty good experience years ago when I purchased my home. Their client care has gone SIGNIFICANTLY downhill since then and will be leaving them over a horrible refinance attempt. Everything from people not returning phone calls, to getting sent in phone machine loops when attempting to get any good answer for questions, etc. Just really, really bad. Will do business elsewhere.

I purchased my first home with Quicken out of Detroit a few years ago and had a very good experience. When I went to buy a second home I reached out to the office in Cleveland: I expected a similar experience but was unpleasantly surprised. The customer service was terrible. I mean I was going to buy a house and was pre-approved, but couldn't get anyone to return my calls in a timely fashion. The main person I talked to out of the Cleveland office was PJ in case anyone is reading this review. I would send required documents over, but couldn't seem to ever get in touch with him. When I finally found homes I was interested in, I had to wait on Quicken. Every week or so he would call in to say there's an additional document the underwriting team will need and he'll get back to me with the documents I need. After not hearing or seeing anything from him for weeks, I would call back and get no answer. This kind of thing went on for 2 months or so and unfortunately I had to move on. I didn't even get to look at 1 house during this time because of the delays. I will not be doing business with the Quicken-Cleveland office, ever!

It seems like only the people with bad experiences give ratings so I'll be the outlier. I had an incredible experience with Quicken Loans. They closed my refinance in just over two weeks and everyone was so sweet and efficient. I'll never work with another lender and will recommend them to all my friends and family!

Our experience with quicken loans was not what we expected. We were approved almost immediately which was great, however the rest of the process was ridiculous and took almost two months. There was nothing quick about it. We had to submit the same required paperwork over and over even though we got confirmation it was received. We had an appraiser hired through them that was in our home for a total of 10 minutes and charged over $500.00... and our closing date was moved back which almost made us deliquent on our mortgage payment. The best part was the notary company they hired. They were quick and effecient.

Absolutely the worst experience dealing with these people. Promise to do things then back out. We wasted over a month emailing texting faxing them everything they wanted, right before closing they indicate they can't verify certain things and denied the loan. They told me from start that wouldn't be issue. Abi Chami, Scott Oliver, Brandon Wessel will only waste your time... Trust me and find another mortgage company, you will thank me later. I was approved with another lender within 7 days and saved over $10,000. Quicken Loans is a scam and waste of time!

Beware of fraudulent loan applications by QL! While using an online mortgage calculator a QL agent called me -- and minutes later a HARD HIT (-5 pts!) was glued to my credit reports for TWO years, along with a "loan" application and denial, even though I don't have a mortgage. Only 4 digits of your SS# will give them "permission" to access your credit, pull your scores down and make claims for fraudulent applications. Numerous complaints to QL have been made, simply asking for removal. All denied. Do yourself a favor, spend more time finding a company you can trust.

They will approve just about anyone. We have been a month late on our mortgage (who hasn’t? Hard times should be expected from a lender. Kudos to you if you’re lucky enough to not have this issue) and they immediately threaten foreclosure. I attempted to contact them regarding this and was spoken to like the scum of the earth. I also attempted to set up partial payments over the course of the month and they wouldn’t do that either, they demanded the amount in its entirety. My realtor advised against this company and now I know why. I just wish I would have listened to her. Never go through this company.

As a real estate agent I cannot, in good conscious, recommend this company. I just had a terrible experience with a real estate transaction with Quicken Loans, where it caused both buyers and sellers incredible stress because of a colossal mistake on the lender’s part. When making a life decision so huge, one would think that the “professionals” involved would have more attention to detail.