PSE Credit Union Regency Dr, Cleveland

Michele took excellent care of me. Very professional and friendly. It was my first time in the branch since my previous bank's merger and she made it painless. Everything was seamless. She was patient with all my questions and did an excellent job in any explanation or info that needed conveyed.

Awesome experience with PSE .Thanks for everything! Consolidated all my credit [email protected]%! Gave me auto loan with no money down. Even though my credit score was good they just helping me make My credit score GREAT! Jeff is the man! Thanks you guys are doing a great job and keep up the great work!

Member for more than 30 years. Loan Department employees are rude make you feel like you're bothering them and you're less than smart. Wouldn't call if your Website was more user friendly. Try to do things online but first time told I had to come in to reset password got there told that was incorrect could of did from home. Tried to set up automatic withdrawal for Auto loan got notice of 2 52 cent late fees. Loan Department said I did it wrong she corrected it. Why is your Website so hard to navigate don't have this problem any where else. Teach your employees some manners when talking to customers. We are why you're in business and they have Jobs.

Overall I have been more than pleased in my 30+ years with PSE. In particular, the debit card and wire transfer employees (N & C) have gone above and beyond in helping me. There have been a few incidents where I did not get the usual exemplary service, but I know my go-to people. Thanks PSE.

My family has been a member of PSE Credit Union for over 10 years. Our experience has always been top rate and stress-free. Banking is easy through the mobile check deposit app, the ATM is easy to use, and online banking is user friendly. Thank you for your fine customer service and expanding locations into Medina.

Honestly, if the credit union down the street from my house took business accounts, I would switch credit unions IMMEDIATELY. The tellers are rude and incompetent, and I'm constantly calling or stopping in to have them correct mistakes they make on my account. I've had issues with them since day one, but I feel stuck because I don't want a large bank taking my money either. Not that it makes much of a difference here. Watch your account activity like a hawk here! And be prepared to wait upwards of 2 months for your checkbooks and cards to arrive.

Horrible loan department. The women that work in that department are so rude. I called because I needed to pay off a loan I had and asked for the exact amount owed (since the wrong amount was appearing on the banking app). Was told the amount and that I had 10 days to pay before a late fee was applied. I paid it 3 days after making that call and my receipt showed that $20 late fee that I shouldn't have had. Contacted the loan department and she claimed to have said that I needed to pay it the SAME DAY I spoke with her or I'd have that late fee. That was NEVER said. If that was the case, what was the "10 days" part about? Anyways, I asked if it could be waived considering it's now PAID OFF and the supervisor got an attitude - claimed she asked the higher up and she said no. Part of me feels like she didn't actually ask. You'd think they'd be a little more understanding and willing to waive a simple $20 fee, especially during this pandemic.

Beware, The customer service and answers I received from this bank, in my opinion, was 100% unacceptable. I live in Michigan, have a credit union in Michigan, I used to live in Maryland, I still have a credit union in Maryland, my family member lives in Michigan and has yet a totally different credit union. I needed to make a transaction happen ASAP on a Saturday afternoon. This was the only co-op credit union open at the time. I started off at their Strongsville Office. The lady at the Strongsville office could not find one of my accounts, where I was planning on taking money out, from Maryland. When I told her to use another account, the one in Michigan, she found it okay but then refused to deposit funds into my family members account without that family member’s ID. A copy of the ID on my phone was not sufficient. The fact that I could recite their address was not sufficient, the fact that they were on the phone with him was not sufficient. I had ID to withdrawal funds out of MY account, but they wouldn’t deposit into his account with-out HIS ID and a picture he sent me on the phone was not sufficient. In my 10 years of working in the banking field, we never required an ID to DEPOSIT funds. We then changed gears, because there is a limit “PER ACCOUNT, PER BRANCH, PER PERSON” I was limited to $2,000. I asked if I went to another branch and was to pull the funds from the other account, Maryland, if that would be okay. She responded with Yes, you can do that. I then took $2,000 out of my Michigan account. I then drove from the Strongsville branch to the Parma branch. Once I reached the Parma branch, I was told NO, they do not allow their members to withdrawal anything more than $2,000 per day regardless of where the funds are coming from. I informed them I never would have even been in their branch should they have been willing to deposit the funds into my family members account. I have his drivers license on my phone, it matches his account numbers that I am giving you, I have given 5 different credit cards, 2 federal ID’s, 3 different government issued ID’s, (I work at airports so I have multiple). It is obviously me why will you not allow me to take money out of my own account? They responded that it is because it is “Shared Banking” rules and regulations. I asked to see them in writing. That request was denied. “We don’t have anything in writing, it is just the rules”. Little do they know, I have 10 years worth of business banking behind me, am a CPA, and Legally they have to have this information in the disclosures for any account holders. I threw that at them, the two people I was dealing with both looked at me like a dear in headlights as if “WOW this guy knows his shit”, Nope, we don’t have them, you have to contact YOUR bank. I said But I’m not at my bank and you are part of the shared network, and are telling me this is shared network rules, so I want to see the disclosures. They then changed their tune to Well we don’t allow OUR members to withdrawal anymore than 2K from their accounts. I responded with, Okay, Can I see that in writing? The answer was, “You are not a member, we do not have to show them to you and we do not have them in writing.” Interesting. What do you give your new account holders? Disclosures that has all of this information in them but you can’t supply it to me… They said no, we don’t have it in writing, it is just our rules and our policies. Um… Okay, so If I am a member of your bank, how do I know my withdrawal limit is $2,000 TOTAL. Not per account, not per branch. (They kept telling me they don’t allow their own members to go from branch to branch or withdrawal any more than $2,000 per day). So, how as a member of your branch am I supposed to know these are your limits? I see shady things going on. I strongly suggest staying away from this company as a whole.

Their business hours are lies. I showed up at 454 and the drive through was closed. I raced over the the main doors and they were closed. I was standing at the door waving to the staff inside who saw me and looked away. Your BUSINESS HOURS are open until 5pm. Dishonest and poor business practice to close early. I even called and MADE SURE you would be open until 5 because I had to come so far to make a withdrawl and could not because the ATM took my card! BAD BUSINESS PRACTICE AND YOUR TWO SEVICE PEOPLE I SPOKE TO WERE RUDE TO BOOT. And let us not forgot that I even CALLED 7 times BEFORE 5P while I was standing outside the door at 456 and no one answered. You get the part where it says you can leave a general message but then the system hangs up on you.

While I am not a member of this Credit Union I am thinking of switching to them. I was shopping around for a car loan and just walked in to the Strongsville Branch to see what they could do for me. They were super nice and helped me through what could be done, and even gave me my other options even though it didn't benefit them. I ended up going somewhere else, but I just wanted to review them and let them know that I appreciated all their help. And perhaps soon I will become a member.