Provident Funding Centennial Pkwy, Sandy

Avoid! I just got off the phone with their customer service. They are the worst. They do not value customers at all and are only trying to nickel and dime them for all they are worth. I am one month into this loan and I wish I could switch. I will never use this company again for any reason. Not to mention how challenging it was to get the loan in the first place. I had to pay several weird fees no other lending company requires. Then they came back and said I mistyped my social security number and I had to submit my application again, which--wouldn't you know it--pushed me passed my deadline, but I didn't know that until it was too late and then it was more than $300 extra to do it again and I had to repay the credit check money. After getting off the phone with them now I question whether or not I actually did type it wrong and wish I would have made them prove it. I also had to submit my proof of mortgage payment and my paystub MULTIPLE times throughout the process which was nit-picky and tedious. I have great credit, and have never had such an utterly painful experience getting a loan. If whatever rate they are offering is worth it to you, go for it, but you've been warned.

We signed our closing documents 12 days ago, and still have not funded. Market average for a refinance is to fund 2-3 days after signing closing documents, and they still haven't funded our loan, despite everything being done on our end weeks ago. At this point, our interest rate lock is 1 day from expiring, causing lots of unnecessary stress on our end that it is not going to fund on time. We are being told they are prioritizing new home purchases and expiring locks first, but at what point is it considered expiring? Waiting until the day before is a horrible business practice, especially when you've had everything you need for weeks. for some reason despite credit scores in the 800's, amazing payment and job history, and being in our jobs for many years, they have now done 3 employment verification's for each of us, like we are criminals or something. Overall, our process with provident has been completely abysmal. And based on the service we've received so far, this is the only time I've ever hoped for a loan to be sold after closing so I don't have to deal with them any longer. They've also verified employment 3 times, and each time asked for new contact info to do the verification??? They already have that info, but for some reason need it again, but they wait until the last possible minute to ask for the contact info when they could have easily just used what was already there. Steer clear of provident if you can. We used a separate mortgage company that chose provident as the lender, or we likely wouldn't have used them, and in the future, if we do the same and someone mentions provident I will steer clear of their company. 10+ days to fund after closing is not only slow, but its completely unheard of without some type of extenuating circumstance like job loss, which definitely did not apply to us.

I am not impressed with the customer service at Provident Funding. I was charged a fee for a returned payment because I had to change my bank account number. I made every effort to change the information on the web site, but apparently it did not go through. I called to verify they received the payment at which time I found out that they did not have the correct account number. Even though I explained the situation, that I have made every payment on time, and was not late on the current payment they would not work with me on the fee. I have had multiple properties and worked with several lenders and always have had a good experience up until now. I would not recommend this lender.

I have used Provident for one refinance and just recently a purchase. I have been nothing but completely satisfied with the service! We got a great rate and at a lower overall price compared to other lenders I checked into (meaning full application with loan estimate from other lender). I would recommend them to my friends and family no question!

Do not go with this lender unless you want to go through a painful long delayed process of closing and they will charge you 300% of what you think you should be paying on escrow. We are paying $300 more on our new loan just because they want us to pay $400 just for property tax. And our property tax was only $1800 last year. They funded 4 days after we closed. Caused problem with the seller... and now they are saying they have not received our first check payment. Apparently there's a lot of others who complain they got charged late fee. I mailed out on the 3rd of January. And they will tell me in 2 days that they werent able to find it even though I had tracking on the mail and it showes as delivered. Wow.... I have gone through 3 other mortgage lenders and this one is by far the worst lender I have ever gotten a loan from.... never recommending them.

Poor customer service. Difficult to work with. They are having a hard time embracing technology to give customers access to easy payment processing. They obfuscate information on their user site to make it difficult to access forms that would benefit their customers. Zero customer outreach or communication other than transactional, automated messaging. It's one of several reasons we won't work with them again.

Just can’t figure out what has happened to provident. They don’t answer their calls. They now charge .25 percent for an appraisal waiver, something no other lender does, and their appraisal and underwriting fees are near the highest in the broker world now. They mix and match guidelines and are very unpredictable to work with.

I just closed a loan using Provident funding. I'll tell you some of their ways to make money (or lower their risk). During the closing we signed a paper acknowledging that the appraiser works for Provident . He way low balled the value of my home. I could easily sell my home for over $350k (and possibly the upper 300's), and the appraised value came in at $305. The appraiser did not include a single home in the actual neighborhood I live in (which would have significantly raised the value), and he chose older, smaller homes, in worse neighborhoods, with less features, etc. We also made a minor modification after the initial appraisal. He said we could just text him a picture and he would update the report. He then charged us an extra $135 even though he did not make an additional visit to the home. Between the time I locked in my rate and the time I closed, interest rates went up by about 0.5% (very significant). Provident came back a few days before the loan was to close and said they need documentation showing my bonus pay. I provided them with the company policy and my paychecks showing the bonus I received. They said that wasn't good enough (knowing that no HR organization in the world will provide a document stating EXACTLY what the bonus will be). I finally got them a document (my job offer letter) which provided no addtional information than what I had previously given them. Keep in mind that for my previous loans, I have never had to provide this information and this latest refi would LOWER my monthly payment. So one extra day [intentionally?] cost me 0.5% on my loan. They can provide you with an interest rate that is very competitive, but just be aware that the underwriting is more painful (possibly subject to manipulation if interest rates rise), and they will try to eliminate their own risk by taking the appraisal to an extreme, possibly to the point of dishonesty. Nothing wrong with the homeowner taking more of the risk of default, but a low appraisal value would likely mean you need to bring more cash to closing to meet the 80% LTV. The path they take to get the lower loan/actual value is not very respectable. I can't really say for sure if there was any foul play on the part of Provident, but I was not impressed with the appraiser - who worked for Provident.

When I started thinking about refinancing my home in the spring of 2012 I thought of re-financing through Provident Funding. I decided to go online and look for some reviews and found quite a few unhappy people who in one way or another had a bad experience with Provident. So, thinking I was saving myself a lot of trouble I decided to go through another lender...who ended up being an enormous waste of time. Then, I decided to go to a company who advertises nationally quite a bit (American Financing) because they promised that they would match any rate and closing cost. In the two months I was battling with American Financing, I was always trying to get them to match the rates Provident Funding was offering. In the end, American Financing told me they just couldn't beat Provident's rates. Since I was already frustrated with American Financing about their careless customer service, I was finally ready to give Provident Funding a shot. To my pleasant surprise, Provident had the loan closed and funding in a couple of weeks without any headache. My customer service experience with them was fantastic! They always returned my phone calls promptly, and even though my income wasn't anything close to ordinary, they didn't give me any trouble. Breanna Presken and Autumn Myers were agents/processors and did an awesome job. If I were to do it all over again, I would have saved myself A TON of time and gone with Provident Funding in the first place! If you think about it, 95% of the people who have positive experiences never look back and don't write reviews like I did. But, 95% of the people who have a negative experience post their one sided complaint online. More often than not, the negative comments come from people who quite likely didn't have good enough credit scores to begin with. I highly recommend Provident Funding...I won't waste my time with other morons next time!

Problem after problem after problem. They must be incompetent. Stay clear. I thought we were golden when we signed on the home. turns out they screwed something else up and blamed us. I heard it was all good for the next day. still no keys. I signed for the house at 7 am on friday and my wife and I cannot get the keys even monday night. This place Sucks. No other way to say it. I wish I could give you zero stars. You guys make the DMV and immigration services look like fun compared to your BS.