Provident Credit Union (Redwood Shores Community Branch) Redwood Shores Pkwy, Redwood City

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0 They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do If you leave complain - nothing happens You’re on your own!

Excellent credit union, excellent service, I’ve been a member for 15 years, no complaints.

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Very nice and helpful, Helped me set up my youth account very smoothly and quickly.