Provident Bank John F. Kennedy Blvd, Jersey City

This bank branch has some very ill-informed staff. 6 months ago I was told I needed to physically come into the bank to transfer my IRA funds to Vanguard. Now when I came into the bank, I was told that it needs to be done electronically and requested by Vanguard not Provident. It was only after I made a stink that they educated themselves of their own bank policies. Turns out even if I had requested an electronic transfer as they suggested, the antiquated processes at Provident would have taken 3-4 weeks to complete. Provident requires original copies of things so , by asking vanguard to do it electronically, I would have to fill out a form, mail it to vanguard, who would then mail it to provident to initiate the transfer. By then my window to transfer my funds would have closed. What a inefficient, antiquated and ill-informed bank! I was a teenager when I opened the IRA, as an adult I would never be duped by such an establishment!

Very unprofessional staff.. the service provided to its customers is extremely mediocre and out of logic!! Will never go back to the bank, if one could call it a BANK!!

The tellers are friendly and nice. Why people bring a dog to the bank in not very nice.

Wouldn’t give me an exchange for a quarter.

Nice people, but the bank policies are a little more difficult because it's a regional bank rather than a national.

Only deposit slip don't have a pen 😩

Very long line, all the time n not enough staff