Providence Bank & Trust E 162nd St, South Holland

Terrible customer support. Every time I've reached out for support they don't give me a direct answer and give me the workaround. For a company that is managing people's assets this is not the way I'd expect to be treated in this day and age. For example I reached out to support to give me guidance on withdrawing money from my HELOC. Instead of providing me the solution and taking care of it for me they directed me to a 1888 hotline where of course no one answered and I left a message and haven't heard anything back. Pretty horrible.

People make the difference in any business, and when you walk into the bank you instantly sense the friendly and helpful atmosphere. I have personally experienced excellent customer service from everyone I have come into contact with- from the security guard, tellers, loan officers, to management. All around, a class act.

I am incredibly frustrated with this bank. I have an online account (transferred from Urban Partnership bank) and they have been charging me $10/day for balance below some amount I was not aware of. i called to pay off and close the account, and it has been so far impossible. They told me they would close it, nothing happened. When i called to ask why, they said I had to send an email; then when nothing happened after the email; next they said oh no I had to send a letter. This is the worst service I have ever received.

Friendly staff. They go out of their way to make you feel welcome. They also have made it one of my kids favorite places to go. She looks forward to depositing her money.

Very personal approach to customer service that is not experienced at other banking institutes.