Prosperity Mortgage - Mark Fillgrove, NMLSR: 255933 Jefferson Green Cir, Midlothian

Mark recently helped me refinance my house. This is the second time I have gone to Mark for mortgage help. He has always taken the time to explain several options and helps me find the one that makes the most sense. When rates were going down he gave me great advice and recommended I wait for rates to go down some more. He has helped me save thousands over the life of my mortgage. Even after the loan closed he has always responded to my questions quickly and professionally. If you are looking for a mortgage, i would recommend you give Mark a call.

Mark has gone out of his way to obtain financing for those that have struggled. He has stood on his head to get loans closed on time when there were items out of his control. He has repeatedly utilized his knowledge, expertise and finesse in the mortgage world to overcome obstacles that others just give up on. He is caring professional and loves a challenge. If you want to analyze what loan product fits you best... the ask the best- Mark Fillgrove. He won't disappoint you.

Mark Fillgrove helped my parents in law to buy their home. He was exceptional! Always available and very responsive. Great loan officer! He guided them through the whole process with no problems at all! I would recommend his service to anybody is looking to buy a house!

Terrible sums it up in one word. He called us to refinance our mortgage because rates were so low. We filled out the application and setup our online portal. Then nothing....never a call or email. I emailed him several times and never once received reply. I tried calling his office but, and this really speaks to his level of customer service, his OFFICE VOICEMAIL is full. It has been full for the last two weeks. I called his cell and left a voicemail on that. Never heard back from him. Fortunately, he was kind enough to do a hard check on our credit report (we have good credit so it has nothing to do with that) which stays on there for about two years. Now mind you, all this started because HE CALLED US. If I could give someone zero stars, I would. Stay away from this guy. He's not looking out for your best interest.

Mark is a true professional who was there for me every time I needed him. Going through the refinancing process can sometimes be confusing and frustrating but Mark made sure everything went smoothly. Cannot recommend highly enough.