Prosperity Bank Austin St, Hempstead

I needed to get my online banking restored so I called the 1-800 number it took them 15 minutes to answer me and they had me on hold for 40 minutes as they talked to bank to restore my user name before I hung up on them… terrible service for a bank claiming to treat customers like family.

I have used at least 8 Prosperity Banks across Texas while traveling and have rated them all a 5. Until today when I stopped in Hempstead to use that one. First one I have been in that did not have a restroom for use by customer. + Carol at the counter either hates her job or was having a horrible day. Horrible personality and not a good face for customer service at a bank. Will not use that Branch ever again. And yes I have been a Prosperity customer for about 5 + years. If it were possible I would give them a 0.

A Ripoff, now I know why it is called Prosperity Bank, it is about their Prosperity not yours. I went to the Hempstead location cash a $3,500 check and they wanted to charge me $52.50 to cash it because I do not have an account there anymore, the cash was available in the account at Prosperity and all they had to do was deduct it from the account it was written against so I asked why should I pay $52.50 to cash it? Because I do not have an account at Prosperity, if I did there was no charge. If I deposited it in my account at Wells Fargo there was no charge. They are charging what a check cashing business would charge, 1.5% to cash a check but the difference is the back already has the cash sitting right there in the tellers draw, unlike a check cashing business Prosperity Bank is not lending me the money and waiting to collect it from a bank. $52.50 for the teller at Prosperity Bank to reach into her draw and count out $3,500. Prosperity Bank is a ripoff with their charges that is why I closed our accounts there. Be careful of these bank charges. Al Zolli.

The staff at this facility are nothing less than awesome - small town attention and over the top friendly. If anyone has a complaint about the staff not being friendly - they must have initiated a response with their own poor attitude.

Excellent, always available to answer questions, help with understanding each step along the way. No pressure, excellent staff.

Very nice inside and friendly staff! Happy New Year!

Really helpful, had no problem opening my account.