Prosperity Bank Pin Oak Rd, Katy

Terra in drive thru is the sweetest and most patient csr! She was nice to me even though i made mistake on slip, was upset to drive thru , dealing with personal issues and i admit, i was not as nice as i am normally. I hope to see her next time i need a transaction. Thank you for your positive words and being so nice! 😊👍💯

Calling to ask if the branch was open regular hours Friday. After a long hold I was rudely told “Good Friday is not considered a holiday.” As if I needed a lesson... A simple “Yes” would’ve sufficed. The Fry Rd location is much friendlier from my experience.

first time in 3 years asked the manager to release a hold - on a business check - after - money was out of other bank. Manager says “sorry” (so 1990’s). She says I can take the money that’s in my account already “wow”. She’s naive like a kindergarten kid. People need banks to encash checks. Prosperity holds money for their own interest but sometimes you got to release it for customer without thinking of your their own profits. Update: After 4 days they ask to call the 1-800 number so they can assist me. Very prompt! by their medieval standards.

Opening my account was such a Hassle. Opened my account on a Friday got a call the following Monday that the clerk messed on her paper work and that I needed to come back in to resign. Which I understand we all make mistakes but This bank doesn’t give you a bank card right away, it’s mailed to you in 7 days. Soo I have to wait even longer for it. She really put me in a bind, long story short I’ll going to find a new bank ASAP. DO NOT BANK HERE

Really liked Tradition bank and 2.5% on checking. Now prosperity offers 0.05% interest. No use in keeping these accounts anymore.

Very friendly staff , they go above and beyond! I absolutely love Sheila and Janie.

Too many fees for everything. Inaccessible hours

This location has some serious problems, look else where

Poor customer service at this location