Prosperity Bank N Mechanic St, El Campo

I've been with Prosperity Bank for years now. Recently Refinanced My vehicle with them. Stephanie did a great job and I am very grateful for her assistance. Great service experience! Keep up the great work!!!

Literally takes 30 minutes every time I come through the drive thru

While visiting El Campo I had my wallet stolen so went to this ATM to replace the cash then went inside but bank would not exchange for larger bills? I was not a customer!!!! I feel I just became a customer when I paid them the ATM fee. How rude, it’s money for money!

Our bank merged with Prosperity. Today is Day 1 after merge completion and nothing works right. Trying to use popmoney to send a payment, first went through verification (which is not a problem), then I found out popmoney is no longer free to us -- there is a service charge per transaction. Then after I submitted the transaction, it said because the verification process was not successful (which is BS), they are putting a hold on the transaction and I have to call to clear it. On top of that, I sent an email to them this morning asking generic information, such as monthly fees, and it took them a day to reply to say that they can not help me via email .... and yes, I have to CALL. What is this? I though this is 2020, and my bank still can't answer simple general questions? My old bank could even answer account specific questions via emails. I looked at their accounts ... everything requires fees or "service charges". For example, the basic saving account only gives 3 debit transactions per month instead of 6 ... and yes, charge for additional transaction. We will be closing our accounts.

The worst customer service and online banking ever. As a new customer I will be closing my account ASAP. The agents who have handled my emails are an embarrassment to this company. Not to mention the long wait period for their high call volume. Every day.