Prosperity Bank W Sam Houston Pkwy, Houston

Damien goes above and beyond to make this branch top tier. The customer service we receive here has a small town feel like nowhere else in Houston. They take the time to learn your name and be as helpful as possible each time.

Damien the branch manager on a very busy Saturday assisted me with my banking needs as if I was a large company conducting a humongous transaction. It's the small town personal service-- I have come to be spoiled by and appreciate greatly. Having dealt with large impersonal cookie-cutter type banks it is nice to get that hometown feeling now that I live in the big city. Originally from the El Campo Victoria area -Prosperity has not lost that small bank feel despite expanding into larger markets. Those naysayers on this thread just don't know what down home country hospitality is. I recommend without reservation or hesitation. Come on down Damien and the ladies will treat you right – they will treat you like family.

Craig Bernas was dedicated to finding a solution to my non-traditional mortgage lending needs and he was my advocate in the process. I like to know the details behind what is happening and that makes me sometimes a high maintenance customer. Craig was understanding and tolerant in answering my questions. I owe him a debt of gratitude!

Kudos to this branch. I stopped in to cash a check and ended up opening a new account. The personal service and attention to detail from the staff made me realize how underserved I’ve been at my now soon to be former bank. Stay classy, Prosperity Bank.

Excellent Service, Excellent experience. True service professionals but still had the personal touch to walk us through all the questions we had and things we didn't understand. Thank you Prosperity Bank

I’m currently here at 9155 west Sam Houston location. I feel discriminated for what just happened. When I was going to open the door it was locked and I was told I couldn’t come in because I had a hat on. Ok. I took it off and walked in. Another gentlemen came in with a hat on and neither did the lock the door on him or neither did they asked him to take it off. I asked on if the ladies behind the desk why and no response. I asked a lady over here near the entrance and no response neither. We’re going to close out account today or Monday at the latest. I don’t tolerate discrimination.

Worse experience i have had at a bank i will actually be closing my account with prosperity. Took them 25 minutes to cash a check. Did not feel welcome and disrespect

I love how this banking center goes above and beyond to assist customers. When you enter in they know you by name and not only about you but can literally remember the last conversation you have had with them.

hi i love to go at this location the all staff is best friendly more respectfully and do fast service as some other branches and i say thanks for your best service for all employee and manager you all are good team work

I love how the staff is genuine and sincere in the way they treat everyone like family. I couldn't ask for a better customer experience.