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Prospectors FCU S, Diamond Bar

4.6
(6)Loan Agency
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1310 S, Valley Vista Dr, Diamond Bar, CA 91765, United States

+1 909-396-9688

https://www.prospectorsfcu.org/

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday10AM–5PM
  • Thursday9AM–6PM
  • Friday9AM–5PM
CLOSED
    Prospectors FCU 01
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    $1000
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    Reviews

    4.6/5.06 Reviews

    L

    Lady SnowBlood
    1

    They appear to be helpful yet make so many mistakes it almost seems like they procrastinate and "forget" to do their job. Ive had weekends ruined, out of state trips ruined, ive had autopay bills that doubled because their replacement cards werent properly activated. All in all it is a "decent" bank, however, some of their staff who are polite and sweet as ever, are incompetent and unreliable.

    Response from the owner

    Lady SnowBlood Receiving feedback on our performance is always a critical part of our ability to grow our member care, now and in the future. It is nice to hear that we are “polite and sweet as ever,” however, we recognize that there were some serious issues with your credit union experience both communicative and procedural. Your member experience must have been truly infuriating and we apologize for all the inconvenience we have caused you. If you wouldn’t mind, it would be truly helpful to discuss your experience further to learn from all our mistakes and at the very least review any of the charges that you may have incurred as a result of our mistakes. We understand that your identity may be something that you would like to keep confidential. So, if you are okay with sharing more information please call us and ask for our “VP of Operations” and introduce yourself by your pseudonym. She will be expecting your call. Thank you for taking the time to share your member experience. We welcome more details to further rectify your situation.

    R

    Rosellen Brown
    5

    Have done business with prospectors for over 40 years. They are always responsive and helpful. They have consistently lower rates for loans. Much easier process than banks.

    N

    Nss S
    5

    Excellent customer service and staff always friendly and helpful Tillo has always been very kind and helpful

    M

    Michael Thompson
    5

    Extremely helpful and friendly Alexcis was extremely helpful with the several banking issues that I had today! She went above and beyond !

    A

    Armando Sandoval
    5

    Customer service above all!!! See Flora in the loan department.

    M

    Martha Cervantes
    5

    We are with Prospectors FCU For 28 years They are the best there is in attention and Service They make us feel like family Without more !! ’ EXCELLENT SERVICE *****

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    FAQs

    • 1. How Can I Connect Prospectors FCU?

      In order to get in touch with them for loans, you can call this phone number +1 909-396-9688, or you can direclty select loans online. If you need any loans like personal loans online, you can click here, which will be more convenient.
    • 3. How Can I Get a Loan at Prospectors FCU?

      The most convenient way is to fill out their online application form. For your need of payday loans online, simply look at our website to discover more details.
    • 5. What Should I Do I Cannot Pay Back My Loan?

      The best way is to negotiate with your lender at first and think of a solution for both parties.
    • 2. Where Do I Find Prospectors FCU?

      Prospectors FCU is located at 1310 S, Valley Vista Dr, Diamond Bar, CA 91765, United States. If you wan to visit them personally, simply use the map to discover a way to get there.
    • 4. Is Prospectors FCU an Agency? Or a Lender?

      Prospectors FCU is a Credit union. Or you can directly find CocoLoan, which is an online lending agency, can help you connect with 100+ lenders to get miscellaneous loans like guaranteed installment loans, look it up on this page to find out more.
    • 6. Can Prospectors FCU Provide Title Loans?

      Sure. You can get bad credit title loans when clicking here.