PrimeWest Mortgage Indiana Ave, Lubbock

This is absolutely the worst place to do business with! I did not choose this company my bank changed ownership and sold my loan to these company! I paid off my loan because they never sent me statements, never recognized me as a customer, etc. They just kept saying we don't really have your loan info but you can make payments to us. Um, no, not if it's not going to post to an actual account!! Then I pay it off and still no release of lien. It's been 2 months! The girls who answer the phones are very nice but you can tell they are scared cuz they know you are gonna be upset and they start getting nervous when you start asking questions they can't answer!

I would like to Say Thank you so much to Leanna and her Team they turned a small Nightmare into a Dream for my Family , I worked with another lender and they were able to close in the timeframe we need and they passed the loan to her and she worked it with no hassle , I have the upmost respect for her hard work and the lender that was willing to give up a sale to make it possible for my family to have a dream home if they could both get a million stars I would give it . They both went above and beyond for us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Prime West and all their people are the best--trustworthy, informed, professional--I would highly recommend them for mortgage services. I used Prime West to re-finance my personal home and had a wonderful experience. Gary Henry handled all the details and made the whole process seem easy. At the time I re-financed, the interest rates were moving around a little bit from day to day, making me nervous. Gary was very helpful in his advice about whether to "lock in" and commit to a rate or to hold out for a possible 1/8% or 1/4% drop. He explained that I was taking a risk in the rate moving up as well as down. I was more comfortable locking in and knowing exactly what my rate would be, even if there was a chance the rate might drop a little before closing the loan. Gary and his staff have a great system for helping coordinate the necessary paperwork, ordering the appraisal and communicating with the title company--they kept me informed at each step and I felt I was in control. The loan closed on time and Prime West on-line services help me keep up with my payments and loan balance.

Prime West pulled our credit report 8 times in a two month period, 7 of those in the first two weeks, which lowered our credit score 20 points. The short version is, we had a terrible experience, after two months of getting the run-around, we were told by a real-estate agent to go to SouthWestBank, which we did, and we were approved and made an offer on the house in the same day. We are now closing on the 22nd of April. We were looking for houses in the $140,000 range and were trying to decide between a new build, or an existing home and we were referred to Prime West Mortgage by Betenbough builders, who said that they(Prime West) would lower their fees if we decided to go with a new build. We talked to Gary Henry, who made a lot of promises, but stopped returning phone calls suddenly. When we finally got ahold of him, he said we needed to wait a few more months. We felt confused so we called the main office of Prime West and explained our situation. I asked for a supervisor and apparently the woman who spoke to me was not actually a supervisor, but said she was as we found out later. She said they had someone new, but had a lot of years of experience, Zeke Patton. He was very nice and explained a lot of information the day we met with him which was on a Thursday, he said he would get back to us and if we didn't hear from him the following Tuesday to call. I thought it was a little odd since, customer service is usually that he remember to call, but we didn't let it bother us. Tuesday came and went and because he said to call if we didn't hear from him, we called him. He returned our call two days later and apologized and said he was really busy with other people, which is understandable, but all we could really hear was, we were not important and neither was our business. After he called us back, he emailed a mock sheet of figures based on the loan amount we were requesting and because we had found a house that we wanted to make an offer on, we called later that day to ask for a letter of approval and we didn't hear from him again. Three days passed and we finally decided to speak to another supervisor. We told her our concerns that if we continued our business with Prime West, we felt like we would get lost in the shuffle and that could affect our closing date, incorrect paperwork, and maybe even interest rate. We spoke to Allen who said she was the highest person to speak to next to the president of the mortgage company and when I expressed my concerns she asked if I would like her to get us in touch with another lender. I was appalled and told her I felt like what she was saying was that we basically needed to go somewhere else and wasn't interested in our business. She said that it was obvious that we were not having a good experience and if we wanted to we should go somewhere else. I told her I wanted copies of our credit report, which is required that they give you one, but we did not get one from Zeke, or Gary. She said she would have Zeke call and she would be in the office when he did. Zeke called an hour later, whether, or not she was in the room, I don't know because she never said she was there. Zeke was rude, he didn't apologize for his lack of communication, but said that he was busy working for other people and that if we went to another bank, they would not be able to count all our income as he was trying to do. I told him to stop working on our file and even though I normally do not hang up on people, I was so frustrated, I did. When we went to South West Bank, they told us that when a company pulls a credit report it is valid for 90 days and Prime West pulled our credit report 8 times in a two month period, 7 of those in the first two weeks, which lowered our credit score 20 points and will affect our interest rate unless we wait a few months for it to go back up. I felt that I needed to write this review for people trying to get into a home and are having trouble with Prime West. They are terrible and they are dishonest. I would recommend that you go somewhere else.

I felt the lenders were low pressured and disinterested. I walked in with an income, had a relative to put on with 2 incomes (one was social security, which was guaranteed), and there was no hustling and busting to get us both on the loan, which actually would have made the lender's cut bigger. However, I love Jennifer. She is sharp, on the ball, and handles my account perfectly. It is actually a pleasure making a mortgage payment with her. Deal with Jennifer.

My husband and I are very disappointed in PrimeWest. Their loan officer, Gary Henry, has not been good at communicating with us at all. Our realtor was very good about sending in our contract so that we could get a lower interest rate, but because of his late response, we lost out on it! Our interest rate went from 3.75 to 4.25. Our monthly payment increased by $30/month. His excuse was that he was not expecting it to increase that quickly. If he had worked on the contract when the realtor sent it to him, we would have gotten the lower interest rate. He also promised our realtor and us that he would put in an order to have the appraisal done faster so that we would know if we needed to come up with any extra money. Did he do that? No, sure didn't. The excuse his office gave was that they were "behind". We did not get our appraisal report until the day before closing. We will not recommend PrimeWest to any family or friends. Our realtor said that Mr. Henry is the worst loan officer she has ever worked with. We will NEVER use PrimeWest again, and ESPECIALLY not GARY HENRY.

Worked with Zeke Patton. This is the second time I have worked with him and I'm impressed by the responsiveness and accuracy of him and the team behind him. His estimate was correct to the penny, and he would inform me of any changes to it and why. He is honest, he dropped the ball and we closed a day later on the 28th instead of the 27th, but he admitted to it and didn't blame anyone else. I was happy nonetheless, because in the beginning I only asked to close by the end of the month.

My Wife and i are first time home buyers and we had no clue what we were in for while looking for someone to help us finance our first mortgarge. My awesome Remax agent, David Denny, suggested and also introduced us to our Mortgage Loan Officer, Zeke Patton. He, with his wealth of knowledge, helped us step by step and explained everything we could ever have needed to know. From our first pre-approval amount even to the day we signed our new note he was by our side. Zeke Patton was very friendly and professional and did everything to meet our needs. He made our whole visit to Prime West Mortgage a Great expirence. So if anyone is looking for a Mortgage Loan Officer we would Highly recommend ZEKE PATTON at Prime West Mortgage.

I should have listened to the review here before filing out that application! Do they really have to check your credit before contacting you? .. or I’m my case, before I have to contact them! The communication sucks with this place. I called 4 times during business hours to speak to someone and they were not available! Then I was told that if I want a conventional mortgage, it would be around 6%.. so is all that 3.7%-5% advertising false? Completely frustrated and stressed with the way they handle things.

If I could give this lender negative stars I would! Leanna and Yesenia are very unprofessional and do not abide by an orderly manner to begin the process of a loan! They waste your time and money!