Primeritus Financial Services Metroplex Dr, Nashville

This company sent an unprofessional driver to repossess my vehicle. Needless to say I am in possession of my vehicle still. And they are fully responsible for all damages and have already began the process. I have a lawyer what a nightmare. I do not recommend. Shame on my finance company. Shame on this company.

Been on hold for over two hours now...On hold for hours yesterday...Not sure what the next step will be, but this company is a miserable experience. EDIT 1: Was just hung-up on after being on hold for 3 and a half hours. If I find a solution to this issue, I will let y'all know what I did in order to deal with this terrible place.

I am shocked that any financial institution would use this company for repossession services. Staff is very unprofessional, one person I spoke with could barely put a sentence together. Takes hours for them to process redemption paperwork, meanwhile you sit waiting trying to get your vehicle back after you have already paid your lien holder. What a joke!

Poor customer service. Leaves you on hold for 15-20 min. just to tell you we can't pull up your bank, call this other number. Then spends days to send out a release to the towing company that should have taken 10 min.

This place was to contact me within 48 hours of taking my vehicle according to California law and it has not been done. I contacted theState Attorney General.

I wouldn’t recommend this company to anybody. They are really shady. I applied two weeks ago then got a email that same day about a phone interview. I recently did phone interview with a recruiter this past week and ended up having a virtual interview with a hiring manager last Friday. They called me back that same day Friday telling me I got the job. The recruiter sent me the offer letter the same day. Then send me a link to fill out information for my background. I got a email this Wednesday telling me my background was clear and that I could start November 2nd. Then I get a phone call from the recruiter saying they have to take the offer letter back. She was really nonchalant and didn’t cen explain to me why they took the offer back. Even after I passed the background check and got a offer letter. They say they are urgently hiring and that they need people they are liars!! Do not even pay them no mind. I wouldn’t recommend them to anyone

This company thinks that they are untouchable! They ruined a very nice Show car. They refused to pay for damages. My own insurance company has paid to have the car repaired and will be going after Primeritus. We are also going to the News media outlets with stories about this company. Their are 12 people other than myself doing this. We have spoken with The Governor and the Senate about passing a bill making it mandatory for this company to pay for any and all damages done to vehicles, while vehicles are in their possession!

Very Unprofessional. It has been a week, three separate trips with police involvement and I still do not have all of my personal items. They tried to trick me by tell in my me that they cannot give me my items with my car keys after making me sign a waiver that I received everything before I could have my items. They are very Unprofessional and dishonest. I have filed a complaint against this company and have hired an attorney.

This company does not even deserve one star.... ZERO STARS! They towed my car, damaged it $1200 worth of damages and refused to take the responsibility for the damages caused by one of their drivers. For charging $600 for a tow it’s sad they don’t have employees who are qualified to correctly do their job. TERRIBLE COMPANY!!!!

I sent proof of insurance to them at 1123 am right away on the day my car was repossessed, and they failed to get back to me the same afternoon after being told it "had to go across a managers desk" and it ended up costing me an extra day of storage fees after I was willing and able to pay for and pick up the car the same day it was taken. Since they dragged their heels processing the redemption of my vehicle, it not only cost me an extra days storage, but also a ton of money to have me driven to and picked up from work, and then had to wait till almost 2 pm the following day before I got a call from the yard that the redemption was processed. Initially They told me it could be 24-72 hours, which to me is complete utter BS.