Prime Financial Credit Union S Packard Ave, Cudahy

I do all of my banking at Prime Financial Credit Union Online. My review is not to correct, but to thank all the excellent people that have created a wonderful site to do all of my banking needs. It is always safe and secure and I feel perfectly comfortable having my retirement Social Security paycheck automatically sent to Prime Financial. Thank you for taking good care of my needs at all times. Marge Lambrecht

THE ABSOLUTE WORSE PLACE TO BANK!! Consistent fraud on my debit card constantly I’ve replaced at least five different cards and once again I’m dealing with fraud issues. Consistently getting unknown fees that the staff cannot explain. They are not upfront when you’re opening your account with the fees and other charges, I definitely wouldn’t recommend this Credit Union!!!

I have had absolutely wonderful experiences with Prime Financial. Most recently, I decided to purchase a car. As a first time car buyer I had no idea what I was doing. Thanks to Will Smith, I was able to get the car I wanted and, even better than that, I was able to afford it! Will spent an endless amount of time on the phone with me, answering all my questions and even catching mistakes the dealer made in calculating the taxes and fees. Prime has an asset on their hands and thanks to Will, I will be a member for a long time to come. Thanks Will!

What could be improved?? Since I have a mortgage account with a mortgage balance and payments, I should be able to make a PRINCIPAL payment online. Currently, I must call in during normal business hours and try to reach a few specific supervisors to make this request. Sometimes I have to leave a message and wait to be called back. Please let me control ALL my accounts online and to make a principal payment on my mortgage as I desire.

I so like the Credit Union that I joined te Board of Directors. I have been on the Supervisory Committee for ten years or so. Prime is really serious about serving under-served populations. They are true practitioners of the credit Union Movement. The staff cares!

Good rates, like both the debit and credit cards. Especially like the online banking, but most of all the face to face experience. I have been with PFCU since 2006 and was not surprised when I recently financed a new car purchase on the phone due Covid 19. It went quick and easy and is now online with my other accounts. 5 Star

I have my home mortgage, checking, and savings with Prime. It is accurate, convenient, and the staff memebers are friendly and helpful.

The website is user friendly enabling you to complete tasks with the least amount of effort. I also like the fact you will receive an alert/email for all login sessions, transactions, etc..

Long term customer and very disappointed with the direct deposit service. A customer shouldn't have to wait until your employee deposits payroll and it is different every week. Looking elsewhere for my checking/saving account needs.

If you are looking to have all your banking in one place with low or no extra fees, I am very happy my banking is with PFCU. You will be too!