Primary Residential Mortgage, Inc. Fort St, Honolulu

Both Darren and Mark were very supportive and responsive to my questions and concerns--characteristics that are especially very important to a first-time home buyer. I felt I received excellent guidance during a process that can be complicated and intimidating, even for those who are experienced. I always felt like they had my best interests in mind--something I think is very hard to find in others nowadays. ;=) Great service!!! ;=)

I would recommend PRMI to anyone in need of a mortgage. The are prompt, courteous and professional! Always available for a million questions from me and take the time to explain all the answers. I never felt rushed or put off through the whole home buying process. Darren and Mark are the best!

We were very happy with the level of service and expertise that we received when working with Primary Residential Mortgage. They were clear and concise with their correspondences and they held our hand the whole way through the process. I would highly recommend them to my friends and family.

Darren Au was recommended to us by our realtor and we are so glad he was. His communication was excellent and advice is golden. We look forward to working with him again on a refinance.

Jeremy with Primary Residential Mortgage was a pleasure to work with. He worked hard to ensure a challenging deal made it to the end. He was professional and communicated well. I would recommend working with Jeremy of Primary Residential Mortgage to anyone who wants to make buying a home a smooth process.

Jeremy and PRMI were not only professional, but personal and friendly in helping me to secure my mortgage. Due to level of care I received I never felt in doubt or unsure that I was in good hands. I highly recommend Jeremy and PRMI for your mortgage needs.

Darren is very knowledgeable and dedicated. ALWAYS available to answer questions, seemingly in minutes. While not professionally a financial adviser, Darren shows great understanding of how money works and how to make the most of what you earn. He's very straight forward and shows you exactly what you can afford without pushing you out of comfort. Working with Darren through this transaction felt seamless and he and his team never missed a beat. A BIG THANK YOU AND ALOHA!

We were extremely impressed with Justin Matsukawa’s customer service. We appreciate how readily available he was to answer any of our questions regarding the residential loan. Justin’s attention to detail made us feel comfortable throughout the entire process and we couldn’t be happier with the end result. Thank you Primary Residential Mortgage!

If you are looking for someone who is looking out for your best interest, call Jared! He and his team are very knowledgeable, fast to deliver, and don’t disappoint. They have experience in the market and genuinely care! It’s Jared who reached out to me when a window of opportunity to get a much lower interest presented itself. Unimaginable savings! I’m not kidding either! Will continue to use them and refer! This refi could not have been any easier in the middle of a COVID crisis!! We feel beyond grateful and lucky! Thank you so much, Jared and Deanna!!

Darren Au is very knowledgeable in his field. He always responds quickly to questions no matter time of day being that refinancing or buying a home is totally stressful....its great to have a response right away with concerns.