Premier Mortgage LLC Hampton Ctr, Morgantown

We did not use Premier mortgage, but our buyers did and it was an unpleasant and stressful experience. Courtney Cooper was their loan officer and the entire transaction was extremely unprofessional. Everything was fine until close to closing. Our original closing date (May 2) got pushed back (which is common right now and not a big deal), due to underwriters needing more paperwork. Our new closing date (May 12) comes, and we have to do a dry closing due to their loan still missing paperwork. We find out the morning of the dry closing from the other agent, that our buyers submitted the missing paperwork May 3, and those papers were “misplaced” for 9 days. We were assured by Premier that this was a mistake and their loan was being pushed to the top of the list for urgency. Now this whole time, we are under contract on a new house, out of state, with a contingency on the sale of this house. Because of the misplaced paperwork and dry closing, we have to push back our closing date on our new house and moving out of state. Our new closing date for the out of state house was May 20, and going past this date would put us in jeopardy of losing the house, and ultimately being homeless. So between May 12 and May 20…we wait. Every day we call our realtor, who calls the other agent, who calls the lender, and no one ever has an answer. The lack of communication from the lender got to be so unacceptable that not only did our agent start calling Courtney directly, but we also started calling him and the other co-owner of the company to get some answers. Courtney never answered, but we did get ahold of Jonathon Cooper who assured us he would do some digging. May 18 comes…still nothing. May 19 comes, and at noon we start making panic induced phone calls about our new out of state house and preparing ourselves to beg the sellers to extend the contract. At 4:30 PM, on May 19, the day before our contract is up….our buyers received the clear to close. We were thrilled, but we had already called and cancelled our closing in the new state, contacted family members who had taken time off to help us move, and cancelled U-haul reservations. So once again, we had to rearrange our entire lives around and make yet another new set of plans due to the incompetency of Courtney Cooper and Premier mortgage. In conclusion, if you’ve made it this far, avoid Courtney Cooper and Premier mortgage if you want a stress free experience. This transaction was unnecessarily complicated, and the lack of communication was unacceptable.

When I decided to relocate to Fairmont and buy a home, a family member recommended I reach out to Robert Glowacky for all my home buying needs. I am soo glad I did! As a first time home buyer, I wasnt sure what to expect or really understood how the process works. Robert was wonderful to work with! He helped me every step of the way, thoroughly explaining how things work, what the next step is and answering ALL my questions. He really made my first home buying experience a great one. Highly recommend, he will do you right!!

From the very first call until after closing, ROBERT GLOWACKY at Premier Mortgage was incredible. He was efficient, professional, thorough & extremely responsive (answered every phone call!).

I worked with Jonathan on a mortgage for my new home. He made the process so easy for me despite moving across states. It was a fantastic experience and I would definitely recommend working with Jonathan on all your mortgage needs. Thank you!

Robert was my mortgage broker and he did an excellent job! He answered every question that I had and made me feel extremely comfortable with the entire process of buying a home

My husband and I just purchased our home and used Premiere for our loan. Some of our circumstances changed throughout the loan process, but Jonathan Cooper was still able to work with us and get us through to closing on the home. The process was a little more lengthy, but I think it was only due to the current housing market and the appraisers being backed up. Jonathan was very communicative and answered all of our questions transparently, and found us great terms. Thank you Jonathan! And thanks for being patient with us!

My husband and I had a great experience with premier Mortgage. Robert Glowacky was super nice, friendly and knowledgeable and he was always there to help us out with any questions or concerns. Robert help us from the beginning of planning to buy a home as first time buyers, we had so many questions as all this process was new to us. Robert was always available to answer our questions and help us through out the hole mortgage process. Highly recommended him.

Very smooth process of obtaining our mortgage! Rob was great and very knowledgeable! Was available for any questions we had day or night. He made our process of purchasing a home much less stressful than I had anticipated. Highly recommend.

Our buyers are using Premier and it has been a nightmare. Courtney is handling the loan and he has set two closing dates that have come and gone without any sort of notice that there were additional delays, he has lied numerous times about the timeline. He has claimed that documents were never received, we've now spent almost 200.00 having payoff balances faxed to him. He needed a statement from us giving him permission to verify who the current lender on the home is when he clearly already has that information. He delayed doing anything with said document for two days knowing that we were closing on our new home the same weekend. He let the appraisal expire on the home just as we FINALLY received a clear to close for our buyer's. We are now in jeopardy of losing our new home, we have given up good careers to move out of state and currently have no place to stay because he now says that a recertification can take months. Do NOT USE THIS COMPANY. If you have a buyer who tells you they are going through Premier...RUN.

Robert Glowacky was great to work with! He helped us through the entire process of buying our first home. He really made it a good experience! Would 100% recommend his services.