Premier Members Credit Union Arapahoe Ave, Boulder
5505 Arapahoe Ave, Boulder, CO 80303, United States
http://www.pmcu.org/
- SaturdayClosed
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

- All
- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
- Brand
- Ace Cash Express
- Advance America
- Cash Store
- Check City
- Check Into Cash
- Mariner Finance
- Money Mart
- PAYOMATIC
- Red River Credit
- The Check Cashing Store
- TitleMax
Services
- Auto Loans
- Credit Cards
- Earn Big Free Checking
- Estate Planning
- Financial Planning
- Home Equity Loans
- Money Market Account
- Mortgage Loans
- Personal Loans
- Recreation Vehicle Loans
- Share Certificates
Apply for Your Loan with in Minutes!
Bad Credit OK
Easy Requirements
Instant Funding
High Approval Rates
Bank-Level Security Encryption
Reputable Lender Network
Reviews
t
Charged me a $10 fee for a check that didn't work. $10?? What a ridiculous fee. You should have just denied the check initially
D
Incredibly disappointed with how PMCU treats their members now. You’ve turned from a CU that cares about its members to a CU that has a big bank attitude. You deposit a check and don’t even tell a person you’re going to put a hold on it. I loved it here when I first joined but now, different story. Going to be making a switch to a different financial institution soon.
Hey Dom, we appreciate you taking the time to leave your feedback. We strive to avoid that big bank attitude, so we hate to hear you had that kind of experience. If you'd like, send us a private message with your contact info and we'll have someone from our team get in touch with you directly.
M
Worst credit union ever with terrible customer service and personal skills. Go elsewhere!
Hey there, Mandy. We're sorry you had a poor experience - we tried to reach out to you, but couldn't locate you in our system as a member. If you send us a direct message with your contact information, we'll have someone reach out to you to help resolve the problem. We appreciate your feedback.
J
Not sure about the Credit Union as a whole just yet, but Sandra was super helpful and patient when it came to making a car payment and setting up online banking. It took me almost 30 minutes to set everything up and she was there to guide me through every step without making me feel rushed or like an idiot. Whatever they're paying her, it isn't enough.
We love to hear that! We're big fans of Sandra, too. We'll be sure to pass your kind words on to her! If you need anything else, give us a call at 303.657.7000 or send us a message on Facebook.
D
Stephanie from corp called my after a few bad experiences. She was authentic and seemed to care.
R
Paid off my Home Equity line of credit with Premier, and their collections department sent delinquency notices to the credit bureaus for 2 consecutive months, claiming a $7 balance. This dropped my credit score from 800 to 650. I spoke to several Premier reps who confirmed the balance was zero and paid off correctly, and denied that they reported to the credit agencies. Finally a supervisor acknowledged the issue was their fault, but said there is nothing they could do and that I need to file a dispute with all three credit agencies - extremely disapointed.
We're sorry to hear that, Rory. I've sent this up the chain to see if we can get to the bottom of it. We'll reply back with a response, but I wanted to let you know we're working this for you.
B
This is the first negative review I have ever left in my life! My experience was so bad that I am taking the time to tell others to use caution before doing business with Premier Members Credit Union. I have been a customer of BVCU for 20 years, and before the merger received exceptional service! Since the merger it has been constant issues with customer service and ridiculous policy changes. I would check your options before choosing PMCU, I can't imagine there is a worse institution out there.
That's not what we like to hear, Bill - we want our members, new and long-term, to feel like family. If you want, please send us a message with your contact info and we can have someone from our team reach out to you. Thank you for taking the time to leave us feedback - it's how we get better.
K
I have never written a review because most times it is a one time experience. This is an exception and I want to help people who look to reviews to make decisions about using a service. I was a member of BVCU and loved them, always exceptional service and friendly. Since they changed and became Premier Members Credit Union, I have disliked most of my experiences. I suggest that anyone interested in using this credit union please read the reviews for Premier Members Credit Union not Boulder Valley Credit Union reviews....they seem to be completely different now. Their back office processing department is a slow and painful experience. I sent in a request to transfer money from my savings account to my bank account on Wednesday afternoon because they could no longer do it over the phone. Today is Friday 1:00 PM and it is still not processed. After a long long wait and two more phone calls I find out they have not even began to process it and it will be Monday (who knows) before it is sent to my bank. Also, they now charge a $10 fee for transfers which I guess is reasonable. When I sold my car to a member of their credit union, he wrote me a check from their credit union and I tried to deposit it into my account in their credit union. I was told they would need to put a 5 business day hold on the check before it could clear. It was written on a check from their credit union to their credit union! I could have just gone up and cashed the check then turned around and deposited the cash into my account, however the teller would not let me take the check back and cash it. It took a couple of days to get someone in management to help with the situation and it got resolved. I needed to go out of town for two weeks and the other party needed to get the car licensed so they could drive it. Just do your homework before making a decision to use this credit union. They may just be going through growing pains since BVCU changed to PMCU, however they will need to make some major improvements.
Thank you, Kat, for reaching out. We're sorry to hear you had a bad experience with us. Premier Members CU values each of its members and we apologize for the experience you received while banking with us. With the merger, we have strived to capitalize on the strengths of the combined institution. We are actively addressing all of the issues you mentioned, and working towards a successful integration of all new processes and products. You will see many improvements across the board in the coming weeks/months that will separate your Credit Union even further from the competition not just with better rates and fewer fees as we currently do, but in overall service and online access. Any hiccups along the way are part of the transition process and will be rectified shortly. If you would like to speak with someone regarding your account or a specific recent experience, please private message us the best phone number and we would be happy to discuss it with you. Even though Premier Members is a larger institution now, we are still a Credit Union through-and-through and all of our members are important to us. If there is anything we can do to better your experience with PMCU please don’t hesitate to let us know.
M
Times have changed for PMCU, and not for the better it would seem. Most of the bad reviews come from long-standing customers like myself. I wonder if the credit union is happy with their rating as they certainly do not seem to be doing anything to change it. Since the merge from Boulder Valley Credit Union (BVCU) relationships with customers seem broken, and the credit union is running more like a bank now, especially with loan approvals. There was a time I appreciated that PMCU was willing to work with me, to work with anyone. My accounts have been in good standing since they were opened. PMCU was there for me as BVCU when I transferred my loan on my 2000 Ford Explorer to help rebuild my credit. This is the second time I've tried to apply for a type of car loan with PMCU since I moved from Colorado, both times during the Black Friday special that is typically run in November. Both times I was denied. I am a little hesitant to try again. I feel like the credit union is falsely advertising. Unfortunately, the very reason why I applied for the loan is the very reason I was denied. This was not a revolving line of credit that I sought, and yet the denial reasons I got were indicative to this. That should have seemed directly obvious, but lenders are not looking beyond a list of excuses to give. PMCU is not exempt from this anymore. In speaking with a good friend about this whole experience, he told me that the banking industry has changed over the years since the housing crisis, that someone in the banking industry told him that only people who don't need the money are getting approved for loans in current times. I had hoped that PMCU might still be different as in times past. I have a lot of thinking to do in the coming months, including whether or not I want to keep my accounts open with PMCU, even if it means transferring my credit line to a different account with a higher APR. There really does not seem to be a 'cut-above' advantage anymore at PMCU that should be keeping my business. Whoever responds to these reviews from the credit union - please do not tell me to get in touch with anyone through a private message. I already have emailed a loan officer and i don't anticipate that it will make a difference!
C
Horrible customer service. Seriously, I want to love this bank...but everyone I've ever dealt with in the 4 years I've had my account has been either overtly rude or completely ditzy/flaky. This is not a well-run business. A few days ago, I went in to make a deposit. The customer in front of me finished his transaction and the teller said, "So, do you want a receipt or something?" In the most annoyed voice ever. He replied "Um, yes. Could I please?" She made an annoyed sigh and said nothing as he left. My turn came, and I said I wanted to make a deposit and order new checks. "Okay," she said flatly. Then silence. Trying to navigate the transaction was like pulling teeth. When I asked about transitioning away from my larger bank (where most of my money is), she was super rude to me--cutting me off mid-sentence, being totally unhelpful--I decided to just leave. Seriously. There's no reason to walk into a business and be treated that way. I've never overdrawn my account, never been a difficult customer, never asked for anything special from them. It's not like it's just one teller having a bad day. I've had terrible experiences each time I've been in the bank over the last 4 years. Every. Single. Time. Getting ready to find another credit union.
Cassandra, We’re sorry for the experience(s) you have had and appreciate you bringing this to our attention! Our social team would be happy to connect you with a team member that could make this right. Please send us a direct message. Once more information is provided we’ll get working on a solution. Thank you for being a PMCU member and we apologize for your experience.
Personal loan Providers Nearby in Boulder
FAQs
1. How to Get in Touch with Premier Members Credit Union?
You can call them at +1 303-657-7000 or go to their website and fill out the online form.3. What Services Are Offered at Premier Members Credit Union?
You may be able to get the following services from Premier Members Credit Union. '- Personal Loans
- Auto Loans
- Credit Cards
- Earn Big Free Checking
- Estate Planning
5. Is Premier Members Credit Union an Agency or a Lender?
Premier Members Credit Union is a Credit union helping you out of financial emergency. You can also get personal loans with low interest rates for unexpected expenses on this page.
2. How Do I Get to Premier Members Credit Union?
You will find the store at 5505 Arapahoe Ave, Boulder, CO 80303, United States. Use a Maps app to show routes to Premier Members Credit Union.4. How to Apply for a Loan from Premier Members Credit Union?
To get loans from Premier Members Credit Union, you can fill out the online form on their website or visit their physical store. You are likely to drive your car there when getting auto title loans. Visit our website to obtain detailed information about car title loans.6. What Should I Do If I Fail to Repay My Loan?
Missing payments on a loan can have a serious impact on your financial life. Get in Touch with your lender when you are likely to fall behind on the repayment.7. Does Premier Members Credit Union Offer Loans for People Who Have Bad Credit?
Yes. You are likely get loans with Premier Members Credit Union if your credit score is not good. It is also available to get personal installment loans with bad credit on this page.