Potter Mortgage Group at ALCOVA Mortgage Market St, Roanoke

I was a little anxious about buying my first home home in this current crazy market, but Shawn and his team made the process so painless and straightforward! With Shawn's experience and expertise, he was able to walk me through the process as efficiently and smoothly as possible. He's always ready to answer questions and the app (and it's milestone tracker) was a great tool to expedite communication and document delivery. I highly recommend working with Shawn if you're in the market for a house!

I began working with Shawn Potter at the beginning of my home search. Shawn was very helpful in obtaining a pre-qualification and helping navigate my budget and what to look for. Throughout the entire process, Shawn and his team were very responsive and answered any questions I had. He also worked closely with me to find the best loan options for my situation and budget. It was a quick, smooth process that helped buying a home a lot easier. I greatly recommend Shawn and his team.

Surprised at the good reviews. I am the opposite of what you call a "Karen" I very rarely leave anyone a negative review and am not confrontational with companies at all. In March of 2020, my husband and I used this company to buy a million dollar home with my in law. The communication was poor the entire time and my very IT savvy husband could not work their computer system to submit documents online as it would not let him. After repeated attempts to fix it after he submitted documents 4 times, and attempts to try to find another way for sending documents, they resolved the issue at the last minute (this was after multiple threats to him that we could not get the million dollar home if he didnt "just submit the documents online" *face palm* I mention million dollars in order to try to convey how much money we had tied up in this. and how much stress this put on my husband) His assistant was also very rude. She initiated emails with us only on the weekends, then one time my husband responded to something she said, her response was "I have other clients and you are making me work on a Saturday." She initiated the emails. When we moved into our home, my husband said the best part of moving in was no longer having to deal with this company.

Shawn and his team were exceptional to work with on our home purchase. In a highly competitive housing market, Shawn gave us the edge on our bids by personalizing our preapproval letters to match the homes we were bidding on. Most impressively, he closed on our VA loan in three weeks, which was half of the longer timeframe that larger banks/credit unions could offer. This accelerated closing timeline made our bid even more competitive, winning us our dream home. Shawn's customer service was top notch, and he walked us through the process at each step. We highly recommend Shawn and his team to anyone interested in purchasing a new home.

This has been the smoothest home buying process I've ever experienced. I am a very hands-on type of person and it is very important that I be kept up-to-date with what's happening. The automated notices I received informing me what steps were completed and what to expect next were awesome. If more documentation was required, I was informed via the system. My Realtor was also impressed. I will definitely work with the Potter Mortgage Group at First Heritage Mortgage again and I will refer them to family and friends. Thank you guys!

By far the best experience with a home loan. I had ZERO stress the entire time. Shawn was always available for me with any questions and it was just a surprisingly amazing experience. Thanks so much, Shawn!

Shawn and his team were flawless. I had a few other lenders in my pocket and wasn't sure who to go with initially. His customer service, ability to close faster than others, and availability to get things done when others couldn't have made it an easier choice. Highly recommend.

Mr. Potter and his team offered the latest technological ease for completing tasks while providing personal attention when needed. The Potter Group made my refinance easy. Thanks again and will recommend you to any friends or family in need.

i recommend Shawn Potter for all of your loan needs. He's very good and gets to closing on time. His numbers are dead on clients love working with him.

This team was quick, helpful, and friendly. They were patient and easy to work with especially given I was a first time home buyer. I would absolutely work with them again.