PNC Bank S Lawrence Blvd, Keystone Heights

Employees at branch are GREAT! The new process on the different aspects of banking and customer service are horrible. Never had so many issues in such a short span at any bank. Once again, no issues with employees, they get 5 stars in my opinion.

charged fees without prior notification.. 20 minute wait for customer service which is another way of saying there is no customer service. wants your social security number to identify you online..poor thought process from a security point of view.. just a frustrating introduction to a new bank, especially when the bank they purchased had none of these problems!

The switch to PNC has been a horrible experience. My bbva card received funds (that it should NOT have been able to, since I had previously activated my NEW PNC card and was told it cancelled it automatically) and no one can help me or try to figure out where the funds are, nor can they help me cancel it or tell me if the check that the funds would cover will be denied or not. Thanks so much for this forced inconvenience to my life. I will be looking for a new bank.

The switch to PNC has been nothing but issues. For one we couldn't access our online banking for 2 days. And for another while trying to cash a $20 check today at the bank we've been using for for over 10 years, the girl proceeds to tell me we need two forms of identification now. Excuse me why do I need two forms of identification no other banks do this. Ameris Bank is looking better and better!!

Closest bank near us it is only 30 miles round trip the others are 60 abd75. Miles a trip

I have found the customer service at this branch to be nothing short of fantastic! Tellers have ALWAYS greeted me warmly, personally, and handled ALL my banking needs with the utmost professionalism! People usually find what they are looking for. Expect to receive great service, you’ll find great service! Expect to receive poor service, you’ll find poor service.... I wouldn’t consider putting my money anywhere else!

Not happy with their service. Closed account and transferred to another bank.

Erika took care of us personally and is as if now the best bank I have dealt with. All the ladies are excellent and respectful

Compass bank shuts the debit cards down for buying gas out of region, but doesn't even send a fraud alert when a charge comes through for POKERGO! How stupid can you get!!!!!!

Terrible financial institution. The fees are outrageous and customer service terrible.