PNC Bank Broadway St, Pearland

Don't waste your time at this location. They have no respect for anyone's time. We came to add me to my husband's account and a woman told us a banker was out so we would have to come back. Turns out she is the branch manager. So the branch manager is too lazy to add me to his account so we made 2 trips and now the banker is not even busy with a client but we are sitting here in a completely empty bank for over 20 minutes before being seen. It's an empty bank, why are we waiting? And why couldn't the branch manager help us earlier when it was also empty? Jacqueline is kind and helpful but the manager is grumpy and not helpful at all. Branch mgmt, Thanks for wasting an hour I could have spent with family and won't ever get back.

The branch manager is very rude and seems to have a lack of work ethic. The team does not appear to know what they are doing and need proper training. I have had great experiences at other locations but this branch is a disaster. I have never written a review, good or bad, but my experience warrants this post.

this bank said they don’t carry large sums of cash. i needed to withdraw and had to drive to another location for a large sum . 🙄u might as well shut it down .

Had a great experience here. We sat down with Ms. Jackie Frank and she helped us set up an account, modify the names on 3 others, and set up a new card we had questions on. Ms. Michele Garza helped us with a deposit and directed us for some additional questions we had. We were able to get so much done and felt comfortable and in good hands the whole time. Both employees we met with were kind and attentive. Great location.

Had me waiting for almost 1 hour then at the end they could not help me and everyone backs up on what they say ... Noel was rude said he had no corporate number .Jacky told me I was able to get a card at this location and at the end said ohhhh noooooo .. and at the end Noel some how magically happened to be able to do his job and get me the number . He said he could not interrupt the manager but he was in the phone while he was waiting for me to get to his desk. While Jacky was just standing in the front holding the desk

PNC takeover of BBVA is a disaster. Non-existent call support. Wait times at local branches 1 to 1.5 hrs. Then, they can't help. Lost accounts. New account numbers. Automatic payments suspended. No access to pay services. Take your business elsewhere. I was a 25 year customer of Compass then BBVA with seldom an inssue that could not be worked out. PNC should be investigated.

I understand that the banks aren't always busy to where you need 4 or 5 people but to wait for someone to even acknowledge you in drive thru after 10 minutes is ridiculous. Atm machines aren't always working so something needs to be done here. Instead of the 1 worker they do have servicing 1 person here & 1 person there she only worked the line inside before the drive thru just sad.

My family and I have enjoyed banking here for many years with Mrs. Maria, Moses and Mrs. Zita, however the new assistant manager Ms. Michelle Garza is very unfriendly and aggressive and tried to hold my checks even though I’ve cashed those same checks at that bank for many years. We won’t be using this branch for our buisness banking needs anymore in the future.

Woman at front desk customer service is lousy. She rather talk to her friend than help a potential client.

This location use to be a great place for me. I even opened and account for my kids there. Ms. Perez and I had an disagreement about a month are so ago. Since then her attitude have been better. I give her cash in hand and she doesn't make it available for my kids account until the next business day. Oh it's Labor Day weekend