PNC Bank Alexandria Pike, Cold Spring

Karen the manager at this PNC is awfully rude and slow. When i asked to please hurry because i had somewhere to be, she caught an attitude. I run a business though this bank and couldn’t believe how rude she was, especially after how much money put though PNC. Worst Costner service I’ve had at a PNC in 2 years.

I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment. I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there. I went home and created an appointment myself on the website. Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them.

Terrible customer service! Bank teller and assistant bank manager rude and unhelpful. They couldn’t even transfer money from my PNC account to pay PNC credit card. Had to go to different PNC branch in Newport to do my banking. Newport transferred the money with no problems.

When dealing with my Father's Estate in 2012/2013, I was in deep grief & shock. An Angel appeared before me who handled everything, explaining every step of the Estate that I had to take. Her name is Geraldlynn Ashley. She was my savior. She has a compassion I rarely see in a Public Figure. Geraldlynn, you have been the best! You helped me through so many hard times. As well as letting me know the legalities of everything, in my best interest, even if I didn't need to do things according to the will, she counseled me on those aspects as well. Was looking out for me when I was in a very bad state of mind. Immediately puts you at ease and so caring & compassionate. You are a hero in my book. Thank you so much for everything you have done & continue to do for us. Could not have made it through all this without you. Tonda & William Peddicord

This PNC branch doesn’t have cash in the drive-thru ATM 90% of the time. I would definitely recommend visiting another branch for the ATM if you are able to.

super friendly tellers! They answer all my questions over the phone even though I know they are busy. I moved away from this location but still continue to call and go there

Chauna is so rude and slow . She need to learn how to treat their customers.

Snobby rude individuals working here. Newport branch is excellent they understand diversity.

Horrible service. I will never do business with pnc after my experiences here.

Racially profiled. The worst customer service ever. Cold Spring branch, shame on you.