PNC Bank S Bond St, Bel Air

Retail banking is very hit or miss these days...Wells Fargo wasted almost 2 hours of my time to close down the account of a deceased relative though I had the required probate paperwork. So I don't doubt that people have had bad experiences. But both staff members who helped me with complex issues at this branch could not have been more professional or courteous. I would definitely consider them if you need a service like trust accounts that are best handled at one of the 'big banks'.

The absolute worst customer service I’ve experienced. I needed to extend my debit limit to make a down payment on a car from CarMax and after calling the toll free number talking to a offshore call center and eventually getting disconnected for over 30 min I called the branch to be meet by rude and totally incompetent people. It’s my money and if I need it you PNC need to release it. 45 minutes and still not resolved!

Horrible and rude customer service. We have both business and personal accounts with PNC. I sent over an employee to get $30 worth of change for the register. Not only was the "lead teller" rude she was too lazy to look up our account numbers to verify we are a customer. Never again with PNC. Customer service is horrific.

They were always very kind, up until you have an actual problem that needs to be solved. I have been a customer there for many years. This is the first time I have ever had a problem where I needed a transaction disputed. The lady I spoke to kept talking over me, was SO very rude about the whole situation because it didn't take 5 minutes to solve, and then would ask me questions but wouldn't even let me get a word in to answer. I am so disappointed. I was already thinking about opening another bank account somewhere else while having PNC too, but they want to charge you for having an account with them if you don't have a certain amount of money in it per month. Obviously that's not the people who work there's fault, but after learning that and this situation happening this definitely put the nail in the coffin. Completely leaving PNC.

These people really do not know what they are doing. Blame everything on someone else. Could t do a simple cashiers check…

I don’t have an account with PNC. I love my bank, but it is not a brick & mortar. My review is solely on my ATM experience. The FEE FREE ATMs allow you to withdraw cash in multiple denominations. Need small bills for a yard sale, allowance, or tips? Go to PNC. I was able to withdraw over $100 in ones. The ATM in the lobby has more options than the drive thru.

People will complain about everything! I’d love to know the experience and background of all these know it all’s who think they could ever run a business. Laughable. Anyway, awesome bank! Love it

The people who work at this PNC branch are very friendly and helpful! I highly recommend it. I come here regularly and I'm always warmly welcomed and kindly served.

This is the worst bank ever. Awful customer service, the teller ladies are so stuck up & just rude. They should not be working customer service if they can’t do customer service! Period!! TRASH.

Crooks. They charge 2% to cash a check without an account. With a policy like that, why on God’s green earth would I open one?