PNC Bank E Ogden Ave, Naperville

I’ve never reviewed a bank before. Never thought I would. But my experience with the PNC on Ogden in Naperville has been really, really good every single time I go there. I have never been to a bank with more helpful, friendly and fun staff in my life. I actually enjoy going to the bank thanks to this amazing group of people! Keep up the great work! I appreciate you all. -Jeff T

PNC refused to allow me to withdrawal my money. They claimed they did not have enough information to verify a withdrawal. Apparently my balance, debit card, account number, drivers license, and passport is not enough for a withdrawal, but they kindly reminded me every other sentence that I could still make a deposit. Not only an inconvenience, but cost me thousands of dollars and weeks of time lost. The message was clear: PNC can take your money, but won’t give it to you. I’ll be closing my account ASAP…if they’ll even let me.

Jay is amazing and so is everyone else at this branch. I have been doing business with PNC for a long time and their great. Fast loan closing and professional every step of the way. If you need a loan or anything go see Jay.

Waited almost 30 min in the lobby for them to “verify” a cash withdrawal. This was under 7k and shouldn’t ever take this long. Was told to just wait a minute. Late for appointment now.

8/4/20 - Jackie went above and beyond to give me incredible customer service today. I always have fantastic experiences when I visit this branch!

Branch staff has helped me through a lot of issues. Good people. Friendly. Helpful.

They called me after 6pm CST to invite me into the brach to discuss my account needs?! What disturbs me even more is their bank hours closed at 5pm! Between horrible bank hours and gouging fees, I’m finally moving my direct deposit to Chase.

Why you never pick up the phone? I am waiting for 20 min. now

Always been great to me. Stinks that this branch will be closing on 9/21/18.

Horrible experience!!! They would not cash a 25 dollar check without 2 forms of identification. I gave them a driver's license and said no needed another form of identification