PNC Bank Blackwood Clementon Rd, Clementon

I'm a new customer at the PNC Bank. So far very pleased and very satisfied with their service. Even the inside things moved very quickly and you were in and out in no time. They have a outside drive-thru ATM and a second one in the lobby. That's what's nice if one machine's down the others up. They also have this cool new feature called the virtual wallet which I recommend

WORST PNC I’ve ever been to. Waited close to 40 minutes for a simple transaction which other locations, in the past, have been able to do in a matter of minutes. When I inquired about the wait, the representative told me, with a nasty attitude, it could be up to another hour since I didn’t have an appointment. This should have been stated up front. It is important to mention that this location was NOT even Busy at the time of my arrival. Believe the low ratings folks, they have a 2-3 star rating for a reason.

The current Branch Manager, Pamela, doesn’t take care of her clients. I walked in 35 minutes before close for a quick transaction, I was turned down because it may take her beyond her scheduled time. The client relations has gone downhill quick. I’m not one for making an employee stay late, but as the leader of the branch to not pull through for a diehard client… it was disappointing. I use to love walking into that branch - it is sad to say, not anymore. They’ve just lost a great client. PS. I would not have written this review had she not poorly tried upselling me on opening an upgraded account my last visit when I told her I didn’t need it, multiple times. It was an uncomfortable situation.

I have been with Pnc bank since 2017 and have utilized a lot of the services they offer. My account was kept up regularly until the pandemic hit. It is clear everyone has been struggling including myself. I was told I get message alerts for a nearing zero balance but never receive them and went negative which resulted in an overdraft fee. Even though personally losing my job due to the pandemic Pnc has declined all of my overdraft fee refunds since the pandemic has started even though I was a loyal and good customer beforehand. You are suppose to trust your bank when you are financially in need, even for at least guidance. As if Pnc needs an extra 36$ that could at least help me put food on my table. I am very disappointed and angry. It’s easy to say no when you’re not walking in that persons shoes. I will be closing my account and strictly sticking to a credit union (I have worked at 3) where it is customer owned and non for profit.

I am a smart access customer (not by choice) back in February I had an issue where I didn’t have access to my money, but one single smart access customer had ACCESS TO THEIR MONEY! That’s ridiculous! They couldn’t tell me when the system would be back up and running and not much was said but apologies. I’m giving this place 3 stars because customer service at this particular location was great. The review is more for the bank itself, beware!

The staff here was very helpful and treat you nice. Also you don’t have to wait too long. The services are very quick. The place is very clean and they offer you coffee.

Wonderful Staff! Make you feel good to deal with each and every Staff Members. Always helpful I deal with Debbie she is Wonderful. Pnc Blackwood NJ 😀

Super nice employees. Even though your policy for cashing non account holding customers suck.im cashing a check I was paid with

Drive thru is terrible ! So slow and making me wanna switch my bank ✌️✌️

Been their customer for 10 years now. Dont like their hours but sevice is great