PNC Bank First St, Livermore

It has been my experience when I dealt with BBVA that customer support was abysmal! Most always you had to stay on hold for an extended period and then the answering agent was difficult to understand because English was definitely not their first language. I have to say that agents were friendly and helpful but the communication was difficult to say the least. Dealing with a local branch was not much better. There was usually ONE person in the branch that had the knowledge and others seemed like they were in training mode....constantly having to ask how to do this or that. You could never get seemingly simple things done quickly. That is why I closed EVERY account and would not recommend this bank. PNC has now acquired BBVA and all their accounts, so you can only imagine the confusion issues now. Good luck to all you PNC customers.

I have been with BBVA for over 20 years, I have always had a great experience with this bank until the last 6 months. They have definitely declined in there customer service skills, especially the bank manager. I’m definitely thinking of changing banks due to certain circumstances that have occurred with rolling my CD ‘s into the Lowest rate possible, I will definitely not recommend any of my friends or family to this bank.

We have business and personal accounts at BBVA Compass. Staff are always welcoming. We feel they always treat us courteously and respectfully. We are really happy to bank with them. This location always has parking and there are rare times were we had to wait for a teller.

I have been with this bank since 2013 and I use to love this place. It was always so friendly and family oriented. They knew us on a first name bases and always asked about our kids. However the last few months or so they have been really changed things. They have really been rude. I can understand staff changing and the bank becoming more busy but there is a difference between being “professional” and being rude. My husband and I are at the point where we want to change banks. They are always have a hold on our check but only when we visit the Livermore location m. No other location does this, but we live in Livermore and shouldn’t have to travel to a different city/town to do things with out bank.

Great staff but very outdated systems. In this time and age (considering COVID as well), they still don't have online application for their credit cards. Give your staff the right tools/systems to provide a good customer experience.