PNC Bank Loockerman Plz, Dover

The Branch Manager, Jason Wallace, does NOT understand the concept of customer service. After checking in, I was left sitting there for 20 minutes. He stopped to asked if I needed help and that he would be with me once he finished with the customer in his office. He finishes and proceeds to walk to the teller line. He then tells a customer, that had recently come in to the branch, that he would help her with whatever issues she had and they go into his office. Is one customer's business more important than another so they get to skip the line...seems to be the case at this locations. I wait another 15 minutes before finally walking out. Went to another branch where the Branch Manager was more than willing to help. Do better Jason Wallace.

They don't post transactions until 10 pm and then charge you a fee. They said it my fault because I had 2 hour window from 10pm -12am to put the cash in, even though they were closed

Experience with PNC Branch Manager is horrible. You have to be on a LEVEL to get customer service from the guy! It is ridiculous the way he acted like we are not worth his time beware of the bank manager!

Tellers are extremely slow.. Do not go to this pnc if u are in a hurry.

This is a PNC bank branch in Dover, DE with full function.