PNC Bank California Oaks Rd, Murrieta

Do not go to this bank!!! It has been sold repeatedly and the branch manager is cold and uncaring. I am a senior citizen who just had her wallet stolen on vacation, losing both my debit card and drivers license. I reported the loss of my debit card immediately, but now am unable to get ANY money out of the bank. I have been waiting for a new debit card for more than a week now. When I went into the Murrieta branch on California Oaks Road this morning, the branch manager would not allow me to withdraw ANY money without two forms of ID. Of course I don't have two forms of ID because my wallet was stolen. Even my passport would not suffice. I know my social security number, mother's maiden name, the balances in all three of my accounts, but still they would not help me. This experience is compounding the trauma I've already experiencing with the theft of my wallet. As soon as I get a new driver's license and can withdraw my money, I am closing my accounts. Save yourself a headache and avoid this bank!!!

BBVA was great before being bought and changed to PNC bank. BE CAUTIOUS BEFORE OPENING ANY KIND OF ACCOUNTS BECAUSE THEY CAN BE CLOSED FOR NO REASON AT ALL. YOU WONT BE ABLE TO PAY YOUR BILLS AND WILL HAVE NO ACCESS TO ANY OF YOUR MONEY. ALSO YOU WILL HAVE TO WAIT FOR YOUR MONEY TO BE RETURNED IN FORM OF A CHECK IN 1-3 BUSINESS WEEKS!! WOULDN'T RECOMMEND TO ANYONE!! BEWARE!!

NO OPTION TO OPEN A NEW ACCOUNT. OR A LIST OF REQUIREMENTS TO OPEN A NEW ACCOUNT. EXAMPLE TO OPEN A NEW CHECKING ACCOUNT WHAT IS THE MINIMUM BALANCE THAT HAS TO BE KEPT, WHAT A THE FEES INVOLVED FOR A NEW CHECKING ACCOUNT! WEBSITE NOT USER FRIENDLY

Just want to mention the extraordinary efforts of Heidi Taal & Chantti in our behalf during this very challenging time. Their service is greatly appreciated! Highly recommend BBVA.

For small business loans, Heidi and her team are the only people you want to talk to. For any banking needs, this is the place to do business. I can’t believe they will come to my business.

I don't use this bank but there are always people there when I'm walking around like a weirdo in the middle of the night. This is a nice community and it bothers me that people would create situations for themselves that nestle themselves into categories that I would also fit into. I don't know what BBVA stands for and that's a bit off-putting as well.

Heidi is friendly, smart and very helpful I do highly recommend her.

Poor customer service via the telephone, reps are nice, it just takes a long time on hold to talk to someone on their nationwide phone number.