PNC Bank N Lake Pleasant Rd, Peoria

I reluctantly gave this branch one star. ( only because that’s the only way to leave a review) My sister recently passed away, and she banked with BBVA. She was very happy with them. I went in to PNC this morning to close her account. I have never been treated so rudely, and disrespectfully. I would never bank here, and would suggest they get new staff, that knows how to conduct themselves in a professional manner, and put customer service first. Then went to another branch, and they were great.

If I could give this bank zero stars, I would. Ever since PNC took over BBVA, their customer service has been just horrible! First, they changed over my account and returned all my automatic bill pays saying there was no funds! I had plenty of funds to cover these bills! I went in, and all they would say is that they couldn’t see the transaction. Second, I HAVE BEEN DOWN THERE THREE TIMES, to close my accounts because I moved to chase due to their lack of service! Each time I went to PNC, I was told they closed my accounts! They even shredded my debit card! But after each visit, I am still getting account alerts and just got a bank statement today!why are they keeping my accounts open, even after I requested them to close them? This is absolutely ridiculous! Stay far away from this bank!!!! Their app is terrible and their customer service is just as bad!

New bank ,new costly fees and new company.5 dollar fee per month to have an account.Steep cashiers check fee. I closed my account and took my business elsewhere. I am done with PNC.

I had accounts with BBVA Bank. The bank was purchased by PNC bank. I have called 4 separate times to get online access. When the customer service person is unable to help me I get transferred to another department where I am put on hold again. On the latest call, I have been on hold for an hour and thirty one minutes. I hate this bank and plan to close all my accounts with them.

This bank has been very courteous helpful in all my dealings with them. This includes not only the usual banking services but when the account was compromised they handled everything taking alot of stress off me. The website has an extensive list of pages provided for every conceivable situation that I can think of. I am impressed and pleased with this bank.

The PNC acquisition of BBVA created an account with BBVA, in my name, for a whopping $20.68. After receiving a statem, I decided to go to a nearby BBVA branch and learn more about the account, learn of CD rates, and add a few thousand dollars to the account. I love my BMO Harris Bank, but a little elsewhere maybe would be a good idea. I arrived at 8:35, and was waiting in front of the BBVA branch when I heard a constant horn honking, like a security horn. After a bit I looked to my right and see a young man in a truck waving for me to roll down my window. Turns out that he wants me to move out of their parking lot while the open the bank. Okay, I'll move. I went to the Bashas lot and when I saw that everyone safely entered the bank, and locked the doors, I pulled back into my original parking space, it was now 8:53, the bank would open in 7 minutes. Next thing I know a woman sticks her head out of the door and proceeds to tell me that I was not to park there, "we told you once, already"! Not a pleasant remark, but rude and suggesting that I'm an idiot. I left and gave them my $20.68 and will never forget BBVA, and, never set foot in a branch ever again.

Robin at this branch has restored my faith in banking. She was extremely helpful, knowledgeable and took the time to listen to me. The entire feel of this branch contributes to the overall feeling of quality and good customer service. I will plan to return and bank with Robin!

Best banking experience yet!! Luis really took care of me and continues to do so in both personal accounts and business! Glad I am making the move to this bank. Highly recommend this branch.

Every time I attempt to log in my account is frozen. Nothing has changed and I'g getting sick and tired of having to go through the hassle of coming up with a new password.

Love this bank. Thank you BBVA!