PNC Bank Pine Ave, Erie

Today was my first day at the branch. I was negative in my account and came in to deposit money into my spend account and my negative account as well. The lady at the teller was really sweet, and professional. Both ladies was nice actually. She noticed my account was new, and asked me if I knew the benefits of Virtual Wallet or asked if I had any questions even though my account was opened at another branch. We had a nice, short conversation while I was depositing money. She was absolutely kind. I wish I would of got her name. :) Great experience. I will be heading to this branch more for my banking. Simply because it is closer to me then the other branch. However, my home branch has great staff there as well. Every branch in Erie I came across has been excellent with great staff. But, this branch is fantastic and the ladies we're great!

I set up an account to park money in March 2020 and was promised a certain percentage of interest that was a promotional rate, if I used their credit card rewards card. I applied for the card and after 3 months and no interest, I inquired. The bank advised that they could not honor the promotional interest rate. I told them that this rate was still being promoted online on their site, and they advised that there was nothing they could do. I closed that account but kept the rewards card. The card is supposed to earn minimum 1% + in gift card or cash back rewards. With my business I have several Bank of America and Citibank cards, and have never received lower than 1% reward. The PNC card is earning 2/10% rewards. I have inquired several times but their system is "down" and they are unable to respond. That has been going on for 3 months. Do not believe a word from PNC bank in general and certainly not from the Pine Ave location. I have not experienced any issues like this with business or personal banking from FNB or Northwest Savings. PNC can not be trusted. Find another bank.

This is the worst bank in the world to do business with! HORRIBLE HORRIBLE HORRIBLE!!!! You have to ask for withdrawal slip because they keep them under lock and key. I spent half hour trying to get money out of my account literally half a freaking hour. They act like you owe them something because they gave you your money. Rather spend the day getting root canals! Avoid this branch at all costs!!!

I was given terrible financial advice from an advisor. He put his needs above client.

Got fees for accessing balance (accidental), and a withdrawal. Attempted to call... close earlier than expected. Just talked to person and found out fees 4x per cycle are forgiven...and up to $10 of other bank fees...a little less disheartened.

So far everyone I've met who works here is fairly friendly, but they have possibly the least convenient working hours ever.

They are the worst bank ever not friendly every time going there new faces no nothing about good customer services,I want to tell every one take your business to Erie Federal Credit Union